Crystal Wilcox
Bradenton
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, honed across roles at Cracker Barrell and U-Haul. Excelled in complaint resolution and POS systems, boosting efficiency and fostering a positive, high-energy workplace. Skilled in Microsoft Excel and maintaining professional relationships, consistently achieving and exceeding service delivery goals.
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Overview
13
13
years of professional experience
Work History
Paraprofessional
Manatee County School District
Bradenton
01.2025 - Current
- Supported teachers in classroom management and student engagement activities.
- Assisted in developing and implementing individualized education plans for students.
- Facilitated communication between students, parents, and educators regarding student progress.
- Monitored student behavior and provided guidance to ensure a positive learning environment.
- Organized educational resources and materials for classroom use and activities.
- Provided one-on-one support to students needing additional assistance in coursework.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Supervised small groups of students during instruction time.
- Communicated and collaborated well with educators from various grade levels.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Contributed to a safe and inclusive learning environment for all students.
Customer Service Representative
U-Haul
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Server
Cracker Barrell
11.2021 - 05.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist
Super Auto Repair
11.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
Server
Geckos Grill & Pub
05.2015 - 07.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Firkins Automotive Group
01.2013 - 01.2014
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Education
Paraprofessional - Paraprofessional Test
Manatee Technical College
Bradenton, FL 03.2025 - 03.2025
High School Diploma -
Bayshore High School
Bradenton, FLSkills
- Complaint resolution
- Scheduling
- Account updating
- In-store support
- Documentation
- Refunds processing
- Merchandise upselling
- Credit card payment processing
- Follow-up skills
- Positive and professional
- Filing
- Proofreading
- Microsoft PowerPoint
- Prioritization
- Product and service solutions
- Schedule mastery
- Live chat support
- Multi-line telephone operations
- Microsoft Excel
- Professional telephone demeanor
- Call center experience
- Hospitality and accommodation
- POS systems expert
- High-energy attitude
- Courteous demeanor
- Typing proficiency
- Spreadsheets
- Multi-line phone talent
- Student engagement
- Classroom management
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Elementary education
- Classroom organization
- Curriculum understanding
- Mathematics instruction
- Teaching assistance
Timeline
Paraprofessional - Paraprofessional Test
Manatee Technical College
03.2025 - 03.2025
Paraprofessional
Manatee County School District
01.2025 - Current
Customer Service Representative
U-Haul
09.2024 - Current
Server
Cracker Barrell
11.2021 - 05.2023
Receptionist
Super Auto Repair
11.2016 - 11.2017
Server
Geckos Grill & Pub
05.2015 - 07.2017
Cashier
Firkins Automotive Group
01.2013 - 01.2014
High School Diploma -
Bayshore High School