VICTORIA R SANTIAGO
Orlando,FL
Summary
Dedicated Esthetician with a strong background in retail and guest services, seeking a position where I can utilize my skills to provide exceptional skin and body treatments to enhance clients' natural beauty. Healthy skin is a reflection of overall wellness. My goal is to introduce men and women to the idea and reality of being comfortable in your own skin!
Overview
9
9
years of professional experience
Work History
Body Sculpting Specialist
BodEnvy Coolsculpting
Orlando, FL
04.2024 - Current
- Performed all service to clients through personalized consultations, making experience unique for each client.
- Developed customized treatment plans tailored to individual client needs, promoting optimal results and long-term success.
- Provided interpersonal customer service, maintaining a professional and welcoming environment for all clients.
- Met sales goals by building customer relationships and recruiting new clients.
- Worked closely with estheticians and other med-spa staff to coordinate comprehensive body sculpting packages tailored to client preferences.
Prestige Beauty Advisor
Ulta Beauty
Orlando, Fl
01.2023 - 09.2023
- Present and Upsell all Beauty, Perfume, and Makeup products with confidence and thorough knowledge
- Provided personalized beauty consultations, recommending products based on skin type and preferences
- Demonstrated makeup techniques and skincare routines to enhance customers' beauty routines
- Utilized product knowledge to drive sales and meet or exceed sales goals on a daily basis
- Provided exceptional customer service, built relationships, and ensured satisfaction with beauty purchases both skincare and makeup related
Selling Associate
Victoria's Secret
Orlando, Fl
10.2020 - 01.2023
- Knowledgeable about product offerings, product promotions, and store policies to address customer inquiries
- Ensured store cleanliness and organization to create a pleasant shopping environment
- Provided excellent customer service by assisting shoppers with product selection and sizing
- Helped customers make purchasing decisions based on knowledge of products and trends
- Successfully promoted credit card benefits to customers leading to increased sign-ups and purchases
Guest Experience Agent
Marriott Hotels & Resort
Orlando, Fl
01.2018 - 10.2020
- Provided exceptional customer service to ensure guest satisfaction and comfortability through check-out
- Worked collaboratively with kitchen and waitstaff to ensure efficient dining experience
- Utilized communication skills to build rapport with guests and enhance park satisfaction
- Collaborated with team members to ensure a smooth operation and positive guest experiences
Guest Service Representative
Universal Orlando Resort
Orlando, Fl
09.2019 - 02.2020
- Managed park operations including ticket sales, crowd control, and event coordination
- Handled guest inquiries, complaints, and special requests with professionalism and efficiency
- Engaged with guests to enhance their overall experience through personalized interactions
- ~Seasonal Position~
Spa Front Desk Receptionist
Body by Shae
Winter Park, Fl
06.2015 - 12.2017
- Customer service: Welcomed, checked in, and assisted spa guests with a friendly attitude
- Appointment scheduling: Managed booking system and confirmed reservations for spa services
- Multitasking: Handled phone inquiries, managed walk-ins, and maintained a clean and organized reception area
- Billing and payments: Processed transactions accurately and efficiently at the end of each visit
- Provided exceptional customer service to build loyalty and drive repeat business
- Resolved guest inquiries and complaints promptly and effectively to uphold reputation
- Collaborated with team members to create a positive and memorable guest experience
Education
PCASkin Dermaplaning Certification -
PCASkin Professionals
Orlando, FL04.2024
Advanced Esthetics Training Certification -
PcaSkin Proffesionals
Orlando, FL04.2024
Esthetician License - Skin Specialist
Florida Dermal Institute
Longwood, FL04.2024
Skills
- Service Excellence
- Prioritization and Time Management
- Sanitation Oversight
- Customer Engagement in Spa Sales
- Appointment Coordination
- Superior attention to detail
- Client Relationship Development
Timeline
Body Sculpting Specialist
BodEnvy Coolsculpting
04.2024 - Current
Prestige Beauty Advisor
Ulta Beauty
01.2023 - 09.2023
Selling Associate
Victoria's Secret
10.2020 - 01.2023
Guest Service Representative
Universal Orlando Resort
09.2019 - 02.2020
Guest Experience Agent
Marriott Hotels & Resort
01.2018 - 10.2020
Spa Front Desk Receptionist
Body by Shae
06.2015 - 12.2017
PCASkin Dermaplaning Certification -
PCASkin Professionals
Advanced Esthetics Training Certification -
PcaSkin Proffesionals
Esthetician License - Skin Specialist
Florida Dermal Institute