Hector Mejia
Huntington Park,CA
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale. A person interested in applying psychological principles to enhance organizational effectiveness and employee well-being.
Overview
3
3
years of professional experience
Work History
Customer Service
El Norteño Family Store
09.2023 - 12.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with strong sense of personal responsibility.
- Managed approximately 3 customer at time, and more 20 per day.
Delivery Driver
Pizza Hut
04.2021 - 12.2021
- Operated vehicle safely in highly congested areas with no traffic violations.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected load security and checked for damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed to deliver more than 15 deliveries on busy days
Cook
Pizza Hut
04.2021 - 12.2021
- Trained and supervised cooking staff to expertly meet daily needs.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Customer Service Representative
Pizza Hut
04.2021 - 12.2021
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Managed approximately 25 incoming calls per day from customers.
Education
Bachelor of Arts - Psychology
University of California, Irvine
Irvine, CA06.2025
No Degree - Economics
University of California, Irvine
Irvine, CA06.2025
Skills
- Calm and Professional Under Pressure
- Product Education
- Quality Control
- Data Evaluation
- English/ Spanish Fluency
- Following scripts
- Call center experience
- Collaboration and cooperation skills
- Capacity to adapt to new situations
- Careful attention to accuracy and precision in tasks
Fitness and Wellness
Regularly engage in strength training and cardio workouts to maintain physical health and mental well-being.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
El Norteño Family Store
09.2023 - 12.2023
Delivery Driver
Pizza Hut
04.2021 - 12.2021
Cook
Pizza Hut
04.2021 - 12.2021
Customer Service Representative
Pizza Hut
04.2021 - 12.2021
Bachelor of Arts - Psychology
University of California, Irvine
No Degree - Economics
University of California, Irvine
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