Armande Nzingou
Houston,Tx
Summary
Successful young entrepreneur who launched a cleaning service business at 22. One year of experience in this thriving venture, providing exceptional cleaning services and delivering outstanding results. Excited to witness business growth and leave customers satisfied. Also, navigating the joys and challenges of motherhood alongside my three-year-old child.
Overview
9
9
years of professional experience
Work History
Customer Service
Walmart
08.2021 - 10.2022
- Answer questions, provide information, and address concerns. In a very friendly, helpful, and able to work well
- Providing member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
Cook's Assistant
La Madeleine
03.2020 - 08.2021
- Stored and labeled uncooked food appropriately to reduce spoilage or cross-contamination
- Prepared food items to support Cook in high-volume kitchen
- Sanitized kitchen surfaces and equipment to comply with food safety regulations
- Created food orders such as salads, sandwiches, and sliced meat and cheese to exact customer specifications
- Broke down, cleaned, and sanitized work stations before meal service.
Daycare Childcare Provider
Westbury United Methodist church
01.2020 - 06.2020
- Maintained clean classroom, eating, and activity areas
- Provided enjoyable activities for children under supervision
- Engaged children with fun crafts such as painting and drawing to expand creative abilities
- Helped preschool-aged students to get ready for kindergarten through storytelling and games
- Cooked meals and prepared snacks
- Prepared food and fed children lunch and snacks before main meals
- Changed infant and toddler diapers before putting children to sleep
- Kept toys and play areas neat, clean, and organized.
Cashier
Wingstop
09.2019 - 12.2019
- Bagged and packaged customer orders and purchases
- Answered questions regarding special and seasonal products
- Greeted customers and provided prompt and friendly service
- Collected payment for customer purchases
- Ordered, stocked, and rotated aisles and departments.
Cashier
Chick-Fil-A
01.2018 - 08.2018
- Enthusiastic and a whole worker
- Experienced in cashiering and customer service, knows how to treat guests regardless of pressure
- Answered questions regarding special and seasonal products.
Associate Customer Service Representative
CVS Health
10.2013 - 12.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced response times with effective time management and prioritization skills.
- Identified trends in customer feedback, providing insights for targeted improvements in service delivery processes.
- Conducted thorough research to provide informed solutions, enhancing overall client satisfaction levels.
Education
High School Diploma -
Middle College at HCC
Houston, TxSkills
- Customer service excellence
- Cash handling
- Cash register operation
- Employee training
- Light housekeeping
- Meal and snack preparation
- Plan activities
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Multitasking abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Understanding Customer Needs
- Calm Under Pressure
- Problem Resolution
- Customer Relations
Languages
French
Full Professional
Timeline
Customer Service
Walmart
08.2021 - 10.2022
Cook's Assistant
La Madeleine
03.2020 - 08.2021
Daycare Childcare Provider
Westbury United Methodist church
01.2020 - 06.2020
Cashier
Wingstop
09.2019 - 12.2019
Cashier
Chick-Fil-A
01.2018 - 08.2018
Associate Customer Service Representative
CVS Health
10.2013 - 12.2015
High School Diploma -
Middle College at HCC