Hector Mejia
Nashville,TN
Summary
Bilingual Full-Service Computer Technician handles PC maintenance, services, Help Desk, and Network Technician duties. Proficient Security analyst with 1-2 years of experience. Installed and configured software protecting against company threats. Dedicated expert implementing cutting-edge security solutions.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Analyst
Asurion
Nashville, TN
10.2023 - Current
- Monitored security access logs and analyzed system events for suspicious activity.
- Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
- Created detailed reports highlighting findings from investigations into possible breach attempts or other malicious activities.
- Evaluated third-party applications for compatibility with organizational security requirements.
- Analyzed web traffic logs to detect anomalies or malicious activities.
- Created reports, presentations, and other documentation for stakeholders.
- Provided recommendations based on data analysis results.
- Performed security testing to identify vulnerabilities in applications and systems.
- Provided technical support to ensure compliance with security policies.
Security Officer
Asurion
Nashville, TN
12.2021 - 10.2023
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures
- Documented security-related situations and submitted in-depth reports to superiors
- Monitored surveillance cameras for trespassers and criminal activity
- Verified photo ID's and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
Help Desk Internship
TCAT-Nashville
Nashville, TN
06.2022 - 04.2023
- Configured desktops & Laptops with Windows OS for staff
- Oversaw daily performance of computer systems
- Maintained records, logs, and lifecycle documentation of work requests
- Installed new printers, scanners, and projectors on campus.
Impressions Lab Assistant
SmileDirectClub
Antioch, TN
02.2020 - 08.2021
- Scan customer impressions into 3D modeling software
- Receive and process customer's impressions for manufacturing
- Experience using CAD software
- Experience with Microsoft Word & Excel.
Host
Merchants Restaurant
Nashville, TN
01.2018 - 01.2019
- Greeted all guests
- Answered phones to provide dining information and take reservations
- Collaborated with front-of-house staff to arrange the restaurant
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Information Technology Systems Coordinator, Technical Diploma -
Tennessee College of Applied Technology
High School Diploma -
Hume Fogg High School
Skills
- Bilingual - English & Spanish
- Computer Networking
- Computer Troubleshooting
- Customer Satisfaction
- Critical thinking
- Desktop Support
- Mobile Support
- Microsoft 365
- Hardware and Software Install
- PC Refurbishment
- Data Security
- serve as the first point of contact for end users seeking technical assistance via phone , email or in person
- comptia A certification
- Data Analytics
- IT Service Management
Certification
CompTIA a+ 1101 & 1102
Timeline
Security Analyst
Asurion
10.2023 - Current
Help Desk Internship
TCAT-Nashville
06.2022 - 04.2023
Security Officer
Asurion
12.2021 - 10.2023
Impressions Lab Assistant
SmileDirectClub
02.2020 - 08.2021
Host
Merchants Restaurant
01.2018 - 01.2019
Information Technology Systems Coordinator, Technical Diploma -
Tennessee College of Applied Technology
High School Diploma -
Hume Fogg High School
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