Cindy Arroyo
Fontana,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills. Polite and professional in applying strong communication and problem resolution skills. A committed team player willing to work as part of larger team to achieve production goals and who enjoys mentoring new warehouse employees. Solid history of surpassing productivity and quality targets in high-volume settings.
Overview
11
11
years of professional experience
Work History
Material Handler/Clerk/Customer Service Agent
DSV Solutions
Fontana, CA
10.2021 - Current
- Used an RF scanner to receive and prepared items for picking.
- Gathered and organized merchandise for envelopes, boxes and pallets.
- Ensures all inbound schedules are maintained and that documentation is accurate for all shipments.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Kept storage and work areas clean, safe and organized to fully protect company assets.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Accurately enters all documents, ensuring they are complete and ready for processing in the system.
- Double-checked incoming cargo and documentation for accuracy.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Constantly communicates with clients via email and in person.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinating and scheduling appointments for incoming shipments.
- Works with Supervisor and team lead to determine inbound volumes and arrival times
- Experience with warehouse management scanning system (WMS)
Material Handler
Ceva Logistics
03.2020 - 08.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Pulled orders quickly to maintain demanding productivity goals.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Checked inventory and selected products from specific locations based upon availability.
Fulfillment Center Associate
Hautelook Inc
08.2013 - 12.2019
- Used an RF scanner to pick items to their proper bins.
- Picked products from designated locations to fulfill customer orders.
- Added key data for each package into the company's computer system.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored production schedule to keep proper amount of inventory on hand.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Montclair High School
Montclair, CA2009
Skills
- Inventory Control
- Warehouse Operations
- Logistics
- Production reporting
- Document organization
- Order Picking and Processing
- Inventory Tracking
- Data Entry
- Appointment Scheduling
- Data Collection
- Workplace Cleanliness
- Inspection and Quality Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Material Handler/Clerk/Customer Service Agent
DSV Solutions
10.2021 - Current
Material Handler
Ceva Logistics
03.2020 - 08.2021
Fulfillment Center Associate
Hautelook Inc
08.2013 - 12.2019
High School Diploma -
Montclair High School