Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Moreno

IT Tech Support
Los Angeles,CA

Summary

Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in Ticketing system environments. Handle issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Applications Support Analyst (Hybrid)

Cathay Bank
02.2023 - Current
  • Service Now - ticket system to create Incident, Change and Emergency Change Requests
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Remotely accessed servers and user PCs to address issues and optimize system performance.

Education

Associate of Science - Computer Networking and Information Systems

City College of San Francisco
San Francisco, CA
08.2019 - 07.2022

Skills

Support Ticketing Systems

undefined

Timeline

Applications Support Analyst (Hybrid)

Cathay Bank
02.2023 - Current

Associate of Science - Computer Networking and Information Systems

City College of San Francisco
08.2019 - 07.2022

Similar Profiles

CREATE PROFILE
Hector MorenoIT Tech Support