Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hector Nepomuceno-Soriano

Hector Nepomuceno-Soriano

Albertson,NC

Summary

Retail Store Manager with over seven years of leadership experience in wireless retail and staffing operations. Proven track record of building strong teams, driving sales, coaching employees, and improving store performance through accountability and customer-focused leadership. Bilingual in English and Spanish with experience leading daily operations, developing talent, and consistently delivering results.

Overview

2027
2027
years of professional experience

Work History

Retail Store Manager

Optimum
New Bern, NC
01.2025 - Current
  • Lead daily store operations, sales performance, staffing, and inventory management.
  • Coach Retail Sales Consultants to improve sales, customer experience, and KPI performance.
  • Drive results across mobile activations, device protection, Total Care, broadband, and customer satisfaction.
  • Analyze business metrics and implement action plans to improve store performance.

On-Site Staffing Manager

EmployBridge
Kinston, NC
2023 - 01.2024
  • Managed workforce operations, payroll, attendance, and employee relations.
  • Partnered with recruiters to maintain staffing levels and improve retention.
  • Ensured compliance with safety policies and client expectations.

Store Manager

Prepaid Solutions Group
Greenville, NC
01.2019 - 01.2023
  • Managed daily retail operations, sales, inventory, scheduling, and customer service.
  • Increased store revenue by 20% through sales coaching and performance management.
  • Reduced employee training time by 50% while improving retention.
  • Increased store traffic by 25% through local marketing initiatives.

Education

A.A.S. - Information Technology – Technical Support

Pitt Community College

Skills

  • Sales Leadership
  • Team Development
  • KPI Management
  • Performance Coaching
  • Customer Experience
  • Inventory Management
  • Wireless Sales
  • Staff Training
  • Employee Relations
  • Payroll
  • Technical Support
  • Bilingual (English/Spanish)

Timeline

Retail Store Manager

Optimum
01.2025 - Current

Store Manager

Prepaid Solutions Group
01.2019 - 01.2023

On-Site Staffing Manager

EmployBridge
2023 - 01.2024

A.A.S. - Information Technology – Technical Support

Pitt Community College
Hector Nepomuceno-Soriano
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