Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Work Availability
Timeline
Bartender

Hector Portillo

Denver,CO

Summary

Skilled foodservice professional with over 10 years of experience in various roles, including server, bartender, and general manager. Demonstrated ability to manage high-volume restaurant operations and lead teams to deliver exceptional customer service. Proficient in POS systems, guest relations, and wine pairings, with a commitment to enhancing guest satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Server, Bartender, Bar Manager, General Manager

The Bindery
DENVER, CO
06.2021 - Current
  • Efficiently managed customer service for diverse clientele, ensuring satisfaction through personalized engagement and prompt attention to their needs.
  • Collaborated closely with kitchen and wait staff to streamline service operations, resulting in enhanced teamwork and guest experience.
  • Led training initiatives for new waitstaff, focusing on food service procedures and customer service excellence, thereby improving service standards.
  • Implemented inventory control measures as Bar Manager, ensuring optimal stock levels and reducing waste.
  • Oversaw all aspects of bar management, including menu development, staff scheduling, and customer service, significantly improving operational efficiency.

Head Waiter

Jardines De Mexico
Morelos, Mexico
07.2016 - 01.2020
  • Greeted customers and escorted them to their tables.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Prepared seating charts for large parties.
  • Assigned serving staff to specific stations throughout the restaurant.
  • Trained new waiters on food service procedures and customer service standards.

Server

Fiestamericana
Morelos, Mexico
07.2012 - 01.2016
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

High School Diploma -

CBTis 136
Mexico
03-2016

Skills

  • High Performance Employee
  • Work Under Pressure
  • Strong Work Ethic
  • Wine pairing knowledge
  • Guest Relations Management
  • Suggestive Selling
  • Hospitality service expertise
  • Guest Engagement
  • Leadership
  • Team Coordination
  • Conflict Resolution
  • Inventory Management
  • Staff Training

Affiliations

  • soccer
  • biking
  • camping

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server, Bartender, Bar Manager, General Manager

The Bindery
06.2021 - Current

Head Waiter

Jardines De Mexico
07.2016 - 01.2020

Server

Fiestamericana
07.2012 - 01.2016

High School Diploma -

CBTis 136

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Hector Portillo