Hector Prado
LONGVIEW
Summary
Professional laborer with hands-on experience and readiness for demanding tasks. Skilled in operating machinery, handling materials, and maintaining safety standards. Strong focus and adaptability to changing work conditions. Reliable and results-driven, with a keen ability to support team objectives and productivity. Proven ability to handle multiple tasks effectively and efficiently. Recognized for problem solving, identifying, and addressing common and unique issues. Tech savvy innovator with hands on experience with emerging technologies and a passion for continued improvement. Very strong work ethic, willing and eager to learn new work skills and processes
Overview
1
1
Language
6
6
years of professional experience
Work History
Lead Laborer
962 Services- Chesley Hill 903-475-2123
Longview, TX
09.2024 - Current
- Led crews, planned work and distributed daily assignments.
- Coordinated labor activities among team members to optimize project timelines and resource allocation.
- Trained new employees on equipment use, safety and operational procedures.
- Trained new employees on equipment use, safety standards, and operational procedures.
- Improved team productivity by providing training and guidance on tools, equipment, and techniques.
- Implemented well-defined instructions to help each crew member understand assignments.
- Monitored equipment performance, identifying maintenance needs to minimize downtime.
- Directed crews during project execution to ensure efficient completion of tasks, planned work and distributed daily assignments.
- Assisted in training new hires, promoting safety awareness and operational excellence.
Field Service Technician
1845 Construction- Jack Walton 903-720-8643
Hallsville, TX
06.2020 - 09.2024
- Led service team to achieve high customer satisfaction through effective communication and problem resolution.
- Developed training programs that enhanced team skills and improved service team standards.
- Managed scheduling and resource allocation to optimize team performance and productivity.
- Conducted performance evaluations and provided constructive feedback to support employee development and engagement.
- Trained and assisted new service team members when hired.
- Encouraged service members to provide meaningful service to customers and successfully complete job goals.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other company members.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Promptly responded to inquiries and requests from prospective customers.
- Improved customer satisfaction by implementing efficient service strategies and streamlining team workflows.
- Implemented new training programs for service team members, resulting in increased knowledge and skillsets.
- Developed strong working relationships with team members to promote collaboration and enhance overall team performance.
- Enhanced team productivity by providing continuous feedback and coaching on performance and goals.
- Achieved high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
- Successfully resolved escalated customer issues by utilizing effective negotiation skills, demonstrating empathy towards their concerns, and addressing issues of concern.
- Regularly reviewed industry trends and best practices to stay current with emerging technologies or methodologies that could benefit the service provision process.
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Education
GED -
Marshall High School
Marshall, TXSkills
- Site supervision
- Material handling
- Basic electrical work
- Electrical
- Basic plumbing tasks
- Safety management
- Welding proficiency
- Insulation installation
- Roofing installation
- Willingness to learn
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Lead Laborer
962 Services- Chesley Hill 903-475-2123
09.2024 - Current
Field Service Technician
1845 Construction- Jack Walton 903-720-8643
06.2020 - 09.2024
GED -
Marshall High School