Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Affiliations
Timeline
Generic

Hector Ramirez

San Antonio,TX

Summary

Driven and adaptable, with a passion for developing cutting-edge business solutions to meet corporate requirements. Professional who is both energetic and poised. Performance-based. Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Experience Coordinator

Marshalls
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.

Retail Sales Associate

Fossil
10.2022 - 09.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Greeted customers upon entering the store and provided assistance.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Musician (Mariachi)

08.2018 - Current
  • Interpreted and modified music to personalize performances
  • Taught vocalists and musicians of all levels music appreciation, history, and fundamentals
  • Sang in harmony with other musicians during songs
  • Carefully selected music in order to achieve a musical balance on the program
  • Memorized musical selections and routines using printed text and musical notation
  • Marketed myself and the mariachi to clients
  • Aided clients in whatever needs or concerns they may have
  • Can sight-read difficult music quickly and accurately
  • Read music and memorized parts for shows
  • Went to regular practices and private lessons to improve my skills.

Confectioner

Alamo Candy Co. Production Center
06.2021 - 07.2021
  • Final products were sorted according to regulatory, customer, or company standards
  • Had an excellent attendance record and was always on time for work
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe
  • Evaluated issues with malfunctioning equipment and used troubleshooting techniques to resolve issues and restore optimal production levels.

Education

BBA -

The University of Texas At San Antonio
San Antonio, TX
05.2026

High School Diploma -

Fox Tech High School
San Antonio, TX
06.2022

Skills

    • Interpersonal and written communication
    • Report writing
    • Team liaison
    • Project management
    • Marketing and advertising
    • Public speaking
      • Market Analysis
      • Order Processing
      • Store Opening and Closing
      • Fluent in Spanish
      • Logistics Management
      • Customer service orientation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Texas Private Security Bureau Level II
  • Black Belt in Excel Level IV

Additional Information

  • Marissa Santillan - Manager at Fossil

Itsmarissa23@yahoo.com | (210)416-0278

  • Mark Moreno - Manager at Fossil

mmoreno8095@gmail.com | (210)267-7933

Affiliations

  • Leatherworking
  • Miniature model making
  • Wildlife Photography

Timeline

Customer Experience Coordinator

Marshalls
09.2023 - Current

Retail Sales Associate

Fossil
10.2022 - 09.2023

Confectioner

Alamo Candy Co. Production Center
06.2021 - 07.2021

Musician (Mariachi)

08.2018 - Current

BBA -

The University of Texas At San Antonio

High School Diploma -

Fox Tech High School

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Hector Ramirez