Hector Ramos

• Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
• Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
• Conducted thorough risk assessments to determine appropriate coverage levels for clients based on their unique circumstances.
• Assisted clients with complex estate planning needs by recommending suitable life insurance products as part of wealth preservation strategies.

• Trained and mentored new team members, fostering an environment of growth and development within the department.
• Developed strong relationships with customers, resolving any issues promptly and professionally to maintain satisfaction levels.
• Maintained compliance with all regulatory requirements pertaining to shipping, transportation, and environmental concerns on the dock area.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Monitored inventory, keeping necessary supplies on hand.

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Presented written and oral documentation of investigations, surveys and field assignments.
• Maintained quality inspection records database.

Operate a forklift on the daily. Inspect all raw materials prior to receiving or shipping any product. Coordinated with dispatch for trailer checks/placement

• Inspected all products upon arrival. Received or rejected based on product itself.
• Loaded & Unloaded trailers, & trailer inspections
• Clerical duties such as- data entry, outlook, word, excel, communication with management from

within or other departments, BOL’s processed. Managed a team of 8 personnel