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Dynamic professional with a proven track record at Ollies Bargain Outlet, excelling in performance monitoring and team supervision. Recognized for enhancing customer satisfaction through effective complaint resolution and staff training. Adept at multitasking and fostering relationships, driving sales performance while ensuring a safe and efficient work environment.

Experienced Assistant Team Leader who is attentive to directions and accomplishes tasks without delay. Responsible, hardworking high school student with a 3.3 GPA at a rigorous classical school. Accomplished cellist and volleyball player, willing to put in the necessary effort to achieve excellence. Seeking a part-time job as a Malone's server assistant.

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Store Leader with deep experience working in various retail verticals. Possess 1 years of performance excellence in employee development and training, business reports and creating customer-focused atmospheres. Ideally suited to direct employees, manage inventory and deliver cost savings. Dynamic Team Leader efficiently oversees operations and equipment to meet daily goals. Skilled in mechanical maintenance and basic repairs, equipment setup and optimization of team talents. Proven background in producing exceptional work.

Objectives: Skilled and Qualified customer service officer with fast faced customer service and call center environment. Seeking career advancement within a dynamic and high growth organization. Personal and professional in different environments even under pressure, time management techniques, and capable decision-maker. Communicative, focused and solutions-oriented, consistently exceeding management expectations Personal Attributes Ability to handle pressure in a composed manner : Responsible for answering all queries from and Primary point of contact to all Team’s /Management/Clients concerns. Problem solver: Excellent Decision Making skills - Identifying the right problem through active listening and to introduce the new rules. Serving as a mediator among team members. Point of contact for resolving Customer Complaints. Manage the Operation & Admin: Oversee the daily operations -Plotting Monthly Scheduled and Daily rotations; checking enough stocks. Consolidating Data/Reporting/making presentations; Managing Organizational Task; Making performance data accessible to the higher management through being computer proficient making use of advance formula (vlookup, countif, if functions etc.). Plan and prepare the team. Manage Performance: Through observations of the results and to be assertive about what is expected and requirements for the team and suggesting training needs. Achievements: Advanced from operations team member to operation executive quickly as a result of hard work leading to targets attainment and achieving monthly top performance simultaneously. Stepping in as an assistant team Leader,Handling managerial responsibilities as requested by the management during Our team leader's time off. Improve customers feedback,reviews by successfully and timely handling and resolving customer complaints and implementing staff training. Created and developed a smooth workflow to consistently exceed the set service level agreements and targets. Recognised by the management for being outspoken in sharing ideas and exceptional behaviors leading to increased productivity and cooperation among colleagues. Implemented new interactive employee scheduling system to monitor gauge and project staffing needs.

Hector Rey Franco

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Assistant Team Leader

Dairy/Frozen Buyer/ Grocery Team Trainer

Shift supervisor

Ten-week Business Management- Internship

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Assistant Team Leader

Dairy/Frozen Buyer/ Grocery Team Trainer

Shift supervisor

Ten-week Business Management- Internship

Business Management

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