Hector Rivera
Albany
Summary
Dynamic professional with a proven track record at Stretch Zone, adept in customer service management and problem-solving. Excelled in roles from Store Manager to Corporate Trainer, enhancing operational efficiency and client satisfaction. Skilled in training and mentoring, with a focus on achieving sales targets and fostering team unity. Demonstrated ability to improve service delivery and operational standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Stretch Zone
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
Security Guard
Live Nation
05.2024 - 10.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Corporate Trainer
Stretch Zone Corporate
06.2021 - 06.2023
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Conducted 40 hour training and certification classes for new, onboarding employees at various locations.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Oversaw new store openings, ensuring all company and operational standards were met.
Lead Practitioner
Stretch Zone
12.2017 - 06.2021
- Ensured compliance with industry regulations while maintaining best practices by conducting thorough audits on current procedures.
- Delivered comprehensive client care, prioritizing client well-being and comfort.
- Conducted detailed client assessments to develop tailored care plans.
Education
High School Diploma -
W.T. White High School
Dallas, TX05-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Documentation and reporting
- Sales strategies
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Sports Nutritionist Certification- International Society of Sports Nutrition.
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Languages
Spanish
Professional Working
Timeline
Security Guard
Live Nation
05.2024 - 10.2024
Store Manager
Stretch Zone
06.2023 - Current
Corporate Trainer
Stretch Zone Corporate
06.2021 - 06.2023
Lead Practitioner
Stretch Zone
12.2017 - 06.2021
High School Diploma -
W.T. White High School
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