HECTOR RODRIGUEZ
LAS VEGAS,NV
Summary
Hardworking highly motivated bilingual Certified HVAC/R Technician. With 2 years of in field experience performing diverse maintenance, troubleshooting, and repair. Strong knowledge of hand and power tool operation and safety measures.
Seeking opportunity in commercial and/or residential sectors where I can utilize my knowledge in installation, service, and maintenance. Reliable, tactful communication skills, dedicated, and flexible.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
The ICEE Company
05.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained high levels of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Perform preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed
- Receives and Completes 4 service calls as assigned and ensures prompt response and service.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Cleaning Specialist
The Venetian Resort, The Palazzo Resort
12.2018 - 05.2022
- Help to guide and answer any questions guests may have in a polite welcoming manner.
- Improved cleanliness and sanitation by performing thorough cleaning tasks on daily basis.
- Maintained safe environments for clients by adhering to strict cleaning protocols and guidelines.
- Delivered quality customer service to address urgent needs and cleaning
requests. - Maintained optimal supply levels to meet daily and special cleaning needs.
Bilingual Sales Associate
Superior Moulding
03.2018 - 08.2018
- Enhanced customer satisfaction by providing personalized service and product recommendations in both English and Spanish languages.
- Increased store revenue through upselling and cross-selling, utilizing bilingual communication skills.
- Assisted customers in navigating sales floor, ensuring seamless shopping experience for diverse clientele.
Stock Associate
Burberry
12.2015 - 02.2018
- Train temporary associates on daily procedures, proper cash handling, register functions, and looked over 27,000 units.
- Improved inventory accuracy by conducting regular stock audits and updating database accordingly.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Streamlined order fulfillment, trained new associates on proper processes, ensuring accurate picking and packing of items for shipment.
Education
Universal Epa - HVAC Installation And Repair
National Technical Institute
Las Vegas, NV11.2021
Skills
- Understanding of the Refrigeration and Heat Pump
Cycle - Recovering and Recycling Refrigerant
- Understanding reading of wiring diagrams and
Brazing Techniques
- Comfortable understanding checklist maintenance
- Knowledge of necessary diagnostic tools including Manifold gauge set, Digital Multimeter, Manometer, Pressure Hoses, Recovery
equipment, etc - Electrical Troubleshooting / Hopscotching
Certification
universal epa
Languages
Spanish
Native or Bilingual
Timeline
Field Service Technician
The ICEE Company
05.2022 - Current
Cleaning Specialist
The Venetian Resort, The Palazzo Resort
12.2018 - 05.2022
Bilingual Sales Associate
Superior Moulding
03.2018 - 08.2018
Stock Associate
Burberry
12.2015 - 02.2018
Universal Epa - HVAC Installation And Repair
National Technical Institute
universal epa
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