HECTOR RODRIGUEZ

Provided direct support and supervision to individuals receiving treatment for mental health and substance use disorders. Facilitate and/or co-facilitate educational, recreational, and recovery-focused groups designed to encourage communication, coping skills, and positive peer interaction. Use active listening, empathy, de-escalation, and conflict-resolution techniques when working with clients experiencing emotional or behavioral difficulties.

• With a strong focus on safety and security in a high-pressure, maximum-security environment. Adept at de-escalating conflicts, conducting thorough searches, and enforcing institutional policies. Demonstrated ability to work effectively as part of a team to ensure the well-being of staff and inmates while upholding facility standards

• Managed a $5 million account, efficiently directing 200+ carriers and resolving freight issues, which strengthened client relationships and boosted trust.

• Adapting work pace and safety protocols daily in diverse environments, ranging from urban outskirts to statewide locations, ensuring team and personal safety while maintaining productivity

• Ranked in the top three out of 16 sales representatives, consistently generating over $80,000 in monthly sales while mentoring staff on product knowledge and customer service.

• Here I put in time and effort while being in high school and college; keeping with grades, studies, and school work punctually. Although I kept up in school I also maintained the kitchen and my crew running smoothly through the changes of management and pace constantly.

• Throughout high school I enjoyed seeking a career and would've loved working with kids of all ages. Here I helped other teachers with their side works, activities for the kids and many other activities the facility.