Hector Roldan JR
New York,NY
Summary
Versatile Maintenance Technician with a proven track record at Suave Cleaners, excelling in mechanical troubleshooting and preventive maintenance. Demonstrated leadership in project management and exceptional customer service, enhancing operational efficiency and client satisfaction. Skilled in culinary techniques and adept at fostering team collaboration, consistently exceeding performance targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Suave Cleaners
01.2019 - 06.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Lead Mover
Sher Del Transfer Services
04.2018 - 11.2018
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Mentored junior movers, providing guidance on best practices and industry standards.
- Oversaw as many as 4 teams at time with more than 10 total personnel.
- Optimized scheduling processes, increasing team availability for additional projects.
- Delivered exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Streamlined moving processes for increased efficiency and reduced overall project timelines.
Security Guard
High Level Development
01.2017 - 07.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
UPS Driver Helper
UPS
10.2016 - 01.2017
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
Line Staff Member
Financier Patissiere
04.2014 - 01.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
GED -
Greene Educational
New York, NY06-2011
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Supply management
- Project management
- Culinary Skills
- Proficient Customer Service Skills
Certification
- State Issued Cosmetology License for Barbers – NY Board of Cosmetology.
Timeline
Maintenance Technician
Suave Cleaners
01.2019 - 06.2020
Lead Mover
Sher Del Transfer Services
04.2018 - 11.2018
Security Guard
High Level Development
01.2017 - 07.2017
UPS Driver Helper
UPS
10.2016 - 01.2017
Line Staff Member
Financier Patissiere
04.2014 - 01.2015
- State Issued Cosmetology License for Barbers – NY Board of Cosmetology.
GED -
Greene Educational
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