Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Hector Romero

Pearland,TX

Summary

Driven IT professional with extensive experience in network troubleshooting and vendor management, notably at Salata LLC. Excelled in optimizing network infrastructure and enhancing security compliance. Proven track record in fostering strong relationships and achieving business growth through effective account management, including a successful tenure in sales roles at AT&T. Demonstrated ability to blend technical proficiency with strategic sales insights, contributing to overall business success. Skilled in Azure Active Directory and telecommunications, showcasing a blend of technical and collaborative expertise.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

IT Support Specialist

Salata LLC.
01.2023 - Current
  • Took a hands-on role in on-site visits to restaurant locations, leading the configuration and optimization of network infrastructure, with a primary focus on switches, firewalls (Meraki,Fortigate,Ubiquiti-CG), access points, and POS terminals.
  • Provide frontline technical support to end-users, diagnosing and resolving hardware, software, and network issues.
  • Implemented and maintained user accounts, groups, and security groups within Azure AD, adhering to best practices for security and compliance.
  • Configured hardware and granted system permissions to new employees.
  • Managed onboarding and offboarding of employees.

Technology Sales Consultant

AT&T Mobility
12.2013 - 01.2023
  • Managed a diverse portfolio of accounts, maintaining regular contact to ensure continued business growth and strong relationships.
  • Assist with initial set up and configuration of smartphone, data devices, and mobile hotspots for retail and business clients.
  • Collaborated with different business units to provision and configure FirstNet data devices for first responder agencies.
  • Utilized CRM software to efficiently track client interactions, ensuring timely follow-ups and accurate recordkeeping.
  • Collaborated with customers and asked questions to assess needs and budgets.

Installation Technician

AT&T
08.2010 - 12.2013
  • Adhered to safety policies and procedures to install IP set-top devices, optical network terminals and wireless access points.
  • Ran cabling and installed data drops for new node installations.
  • Responded to service requests during and after business hours.
  • Set up networks and computers for business and residential customers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Business Sales Associate

Cingular Wireless, AT&T
08.2006 - 08.2010
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed new business relationships and maintained existing through regular communications and effective account management.

Education

Bachelor of Science - Network Engineering And Security

Western Governors University, Salt Lake City, UT
09.2025
  • Continuing education in Network Engineering and Cyber Security

Skills

  • Network Troubleshooting
  • TCP/IP
  • LAN/WAN
  • IP Addressing
  • Telecommunications
  • Azure Active Directory
  • Microsoft Intune
  • Power Automate
  • Windows 10/11Mac OS/iOS
  • Linux
  • Hardware and Software Configuration
  • Vendor Management
  • Network Administration

Certification

CCNA (Cisco Certified Network Associate)

CompTia Network+

ITIL 4 Foundation

Linux Essentials (LPI) Certificate

CompTia A+

Google IT Support Professional Certificate

At&t Technology Transformation Learning Track Series

Languages

English
Spanish

Timeline

IT Support Specialist - Salata LLC.
01.2023 - Current
Technology Sales Consultant - AT&T Mobility
12.2013 - 01.2023
Installation Technician - AT&T
08.2010 - 12.2013
Business Sales Associate - Cingular Wireless, AT&T
08.2006 - 08.2010
Western Governors University - Bachelor of Science, Network Engineering And Security

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Hector Romero