Hector Sanchez
Homestead,FL
Summary
Dedicated and driven technical professional well-versed in troubleshooting, related wiring, components and use. Skilled at reading technical documentation and handling service calls independently.
Overview
17
17
years of professional experience
Work History
Install Technician
AT&T
07.2022 - Current
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Maintained quality assurance and customer satisfaction objectives.
District Manager
AT&T
08.2016 - 07.2022
- Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts
- Work with store personnel to achieve sales goals and avoid stagnation by motivating and working with struggling personnel
- Build a Succession Plan to develop future market leadership
- Successfully manages, trains, and develops a large team of
- Store Managers and Assistant Store
- Provide input to senior leadership in the development and administration of sales incentives and compensation programs
- Ability to lead and motivate a high-performance sales team
- Build peer support and strong internal colleague relationships
Department Lead
Best Buy
05.2014 - 08.2016
- Maintain customer records, using automated systems
- Answer customers' questions about products, prices, availability, or credit terms
- Quote prices, credit terms, or other bid specifications
- Contact new or existing customers to discuss how specific products or services can meet their needs
- Emphasize product features based on analyses of customers' needs and technical knowledge of product capabilities and limitations.
Internal Investigator
Nordstrom
06.2007 - 05.2014
- Ensure the protection of team members, physical assets, and buildings and increase profitability by resolving theft and reducing shrink in key market area
- Support a theft and shortage prevention and resolution culture to ensure the product is in stock and available for our customers
- Conduct and support investigations into individuals associated with ORC groups and activities
- This includes high-level field & fence investigations, case development and resolution.
Education
ASSOCIATE DEGREE -
PALM BEACH STATE COLLEGE
HIGH SCHOOL DIPLOMA -
SEMINOLE RIDGE HIGH
SCHOOL
Skills
- Administrative
- Management
- Analytical
- Leadership
- Computer Literate
- Adaptability
- With all key management personnel
Languages
English
Spanish
Timeline
Install Technician
AT&T
07.2022 - Current
District Manager
AT&T
08.2016 - 07.2022
Department Lead
Best Buy
05.2014 - 08.2016
Internal Investigator
Nordstrom
06.2007 - 05.2014
ASSOCIATE DEGREE -
PALM BEACH STATE COLLEGE
HIGH SCHOOL DIPLOMA -
SEMINOLE RIDGE HIGH
SCHOOL
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