Hector Sanchez III
Orlando Health
Orlando,FL
1
Certification
12
years of professional experience
Experienced Financial Counselor with over 5 years in healthcare financial services. Expertise in patient advocacy, insurance verification, and financial education. Ensuring patients comprehend their financial obligations and access necessary coverage. Proven leadership in managing teams in high-pressure settings, driving operational efficiency and exceptional service delivery within patient financial services.
Work History
Financial Counselor III
5 Years 11 Months- Guided patients in understanding financial responsibilities, insurance benefits, and payment options to enhance financial literacy.
- Verify insurance eligibility and benefits to ensure accurate patient account information.
- Educate patients on financial assistance programs and available healthcare resources.
- Review patient accounts and resolve billing or coverage discrepancies.
- Coordinated with clinical staff, insurance carriers, and patients to facilitate seamless communication and improve overall patient experience.
- Delivered exceptional customer service while managing high patient volumes and addressing complex financial situations to support patient satisfaction.
Food & Beverage Team Lead
2 Years 8 Months- Supervised daily operations, enhancing team performance to deliver outstanding guest service.
- Assisted in employee training and coaching, fostering skill development, and improving team dynamics.
- Managed cash handling procedures and ensured operational compliance.
- Coordinated team workflow, aligning tasks with operational and service goals to optimize performance.
Customer Service Representative / Cash Handler
11 Months- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Assisted customers with inquiries and resolved issues to ensure a seamless service experience.
- Maintained professionalism in a high-volume service environment.
Food & Beverage Team Member
2 Years 2 Months- Delivered exceptional guest service, ensuring adherence to food safety and quality standards.
- Executed transactions and managed cash handling with precision.
- Assisted with daily operations at peak periods during peak attendance periods.
Guest Services Associate
1 Year 6 Months- Collaborated with housekeeping, pool service, hosting, and customer service to enhance overall guest experience.
- Responded to guest requests promptly, fostering a welcoming and enjoyable hospitality environment.
- Upheld cleanliness and service standards, contributing to guest satisfaction and positive reviews.
Education
Associate of Arts (A.A.)
High School Diploma
Skills
Patient Financial Counseling
Insurance Verification & Eligibility
Financial Assistance Programs
Account Review & Documentation
Financial Transaction Management
Healthcare Customer Service
Problem Resolution
Interdepartmental Collaboration
Time Management
Working Effectively Under Pressure
Communication & Relationship Building
Working Effectively Under Pressure
Certification
- Certification in Identifying and Reporting Child Abuse and Neglect (2019-10)
- University of Central Florida (UCF) Summer Program for Laser Photonics (2014)
- CRCR 2024/2026
Timeline
Financial Counselor III
Orlando Health
09.2020 - CurrentRead More
Food & Beverage Team Lead
Universal Studios Orlando Resort
01.2018 - 09.2020Read More
Customer Service Representative / Cash Handler
Florida Mall Valet
01.2018 - 12.2018Read More
Food & Beverage Team Member
Universal Studios Orlando Resort
11.2015 - 01.2018Read More
Guest Services Associate
Rosen Hotels & Resorts
05.2014 - 11.2015Read More
Wekiva High School
High School Diploma
Read More
Valencia College
Associate of Arts (A.A.)
Read More