Hector Serrano
Fresno
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo. Proven expertise in cash handling and compliance, successfully enhancing operational efficiency and fostering client relationships. Recognized for promoting a welcoming atmosphere and delivering tailored financial solutions to meet diverse customer needs. Always have the mindset of putting the customer first and listen to customers needs in order to help them succeed financially.
Overview
10
10
years of professional experience
Work History
Teller
Wells Fargo
12.2024 - 07.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries
- Maintained cash drawer integrity by balancing daily transactions.
- Utilized banking software to manage customer accounts effectively.
- Ensured compliance with banking policies and procedures during transactions.
- Provided support in resolving customer service issues promptly.
- Collaborated with team members to promote bank products and services.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Personal Banker
Wells Fargo
04.2018 - 12.2024
- Educated clients on banking products and services, promoting informed decision-making for financial needs.
- Collaborated with team members to streamline operational processes, improving overall efficiency in branch activities.
- Implemented compliance procedures to ensure adherence to regulatory requirements and minimize risks.
- Conducted thorough customer assessments to identify appropriate financial solutions tailored to individual goals.
- Developed strong relationships with clients through proactive communication and personalized service delivery.
- Supported sales initiatives by identifying cross-selling opportunities, contributing to branch growth objectives.
Teller
Wells Fargo
12.2015 - 04.2018
- Developed knowledge of financial products through ongoing training sessions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Fresno High School
Fresno, CA06.2004
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Cash counting
- Stress tolerance
- Compliance, banking laws, and regulations
- Listening and comprehension
- Customer relationship building
- Fraud detection
- Math aptitude
Languages
English
Native or Bilingual
Spanish
Full Professional
Punjabi
Elementary
Timeline
Teller
Wells Fargo
12.2024 - 07.2025
Personal Banker
Wells Fargo
04.2018 - 12.2024
Teller
Wells Fargo
12.2015 - 04.2018
Fresno High School
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