Hector Soria
Costa Mesa,CA
Summary
Dedicated Wahoos Fish Taco professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
29
29
years of professional experience
Work History
Store Manager
Wahoos Fish Taco
02.2022 - Current
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
Store Manager
Wahoos Fish Taco
11.2019 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Assistant Store Manager
Wahoos Fish Tacos
06.2013 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Kitchen Manager
Wahoos Fish Taco
11.2003 - 06.2013
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Assistant Kitchen Supervisor
Wahoos Fish Tacos
08.1998 - 06.2003
- Supported overall restaurant success through active participation in daily pre-shift meetings reviewing menu items, specials, or upcoming events.
- Conducted regular audits of food storage areas to ensure compliance with local regulations regarding temperature control or labeling requirements.
- Managed food costs by accurately portioning ingredients and minimizing waste during meal preparation.
- Trained new kitchen staff on proper cooking techniques, equipment usage, and safety procedures to ensure consistent results.
PM Dishwasher
Wahoos Fish Tacos
04.1996 - 08.1998
- Consistently arrived punctually for shifts, demonstrating reliability as an essential member of the team responsible for maintaining smooth operations behind the scenes at all times.
- Ensured a high standard of cleanliness, adhering to health department regulations and guidelines.
- Provided support to kitchen staff as needed, including prepping ingredients or assisting with plating dishes during busy periods.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Goals and performance
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Store Manager
Wahoos Fish Taco
02.2022 - Current
Store Manager
Wahoos Fish Taco
11.2019 - 02.2022
Assistant Store Manager
Wahoos Fish Tacos
06.2013 - 03.2019
Kitchen Manager
Wahoos Fish Taco
11.2003 - 06.2013
Assistant Kitchen Supervisor
Wahoos Fish Tacos
08.1998 - 06.2003
PM Dishwasher
Wahoos Fish Tacos
04.1996 - 08.1998
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