Hector Torres
Pompano Beach,FL
Summary
Accomplished and resourceful Food and Beverage Manager with demonstrated success in casino, hospitality, human relations, and has worked in the hospitality industry for 28 years. Im have effective reporting and communication skills, with the proven ability to provide high-quality customer service in fast-paced, highly stressed environments, while exceeding financial and guest satisfaction goals. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently reduced costs while maintaining budget controls and coverage needs to achieve business and financial targets.
Overview
6
6
years of professional experience
6
6
Certification
Work History
Food & Beverage Manager
The Big Easy Casino
Hallandale Beach, FL
12.2024 - Current
- Foster a winning, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible service to our guests.
- Evaluate and confirm all facilities and equipment maintain excellent working condition while adhering to regulatory requirements.
- Guide personal behavior while selecting, training, coaching, counseling, appraising, and retaining direct reports who consistently exhibit actions and behaviors that uphold elevated service standards.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed operations of five restaurants within casino, ensuring adherence to exceptional quality standards.
Food & Beverage Manager
Coconut Creek Seminole Casino
Coconut Creek, FL
09.2021 - 12.2024
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Food & Beverage Manager
Isle of Capri Casino
Pompano Beach, FL
01.2019 - 09.2020
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Education
Associate of Applied Science - Digital Communications And Multimedia
LaGuardia Community College
Long Island City, NY06-2018
Skills
- Outstanding communication and interpersonal skills
- Demonstrated success as a top performer with outstanding work ethic
- POS system troubleshooting, collaborated with the IT department while learning effective procedures
- Flexible, responsive, and customer-focused with proven ability to interact with and build productive relationships with key decision-makers, executives, management, and guests
- Staff motivation and creating a healthy work environment
Accomplishments
- Received Employee of the month award for saving a customers life and performing the heimlich maneuver.
Certification
- INTERNATIONA CERTIFIED FOOD SAFETY MANAGER
- FLORIDA FOOD HANDLER COURSE
- RESPONSIBLE VENDOR ALCOHOL
- RESPONSIBLE VENDOR ALCOHOL TRI-ANNUAL UPDATE: BLOOD ALCOHOL CONCENTRATION (BAC)
- RESPONSIBLE VENDOR ALCOHOL TRI-ANNUAL UPDATE: THE HABITUAL DRUNKARD
- CPR & AED Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Food & Beverage Manager
The Big Easy Casino
12.2024 - Current
Food & Beverage Manager
Coconut Creek Seminole Casino
09.2021 - 12.2024
Food & Beverage Manager
Isle of Capri Casino
01.2019 - 09.2020
Associate of Applied Science - Digital Communications And Multimedia
LaGuardia Community College
Software
ADOBE CREATIVE SUITES
MICROSOFT EXCEL
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