Accomplished and resourceful Food and Beverage Manager with demonstrated success in casino, hospitality, and human relations, and has worked in the hospitality industry for 28 years. I have effective reporting and communication skills, with the proven ability to provide high-quality customer service in fast-paced, highly stressed environments, while exceeding financial and guest satisfaction goals. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently reduced costs while maintaining budget controls and coverage needs to achieve business and financial targets.
Hi, I’m
Hector Torres
Food & Beverage Manager
Pompano Beach,FL
Summary
Overview
28
years of professional experience
6
Certification
Work History
The Big Easy CasinoHallandale Beach, FL
Food & Beverage Manager
12.2024 - Current
Job overview
- Foster a winning, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible service to our guests.
- Evaluate and confirm all facilities and equipment maintain excellent working condition while adhering to regulatory requirements.
- Guide personal behavior while selecting, training, coaching, counseling, appraising, and retaining direct reports who consistently exhibit actions and behaviors that uphold elevated service standards.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed operations of five restaurants within casino, ensuring adherence to exceptional quality standards.
Coconut Creek Seminole CasinoCoconut Creek, FL
Food & Beverage Manager
09.2021 - 12.2024
Job overview
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Isle of Capri CasinoPompano Beach, FL
Food & Beverage Manager
01.2019 - 09.2020
Job overview
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Education
LaGuardia Community College
Associate of Applied Science from Digital Communications And Multimedia
06-2018
University Overview
Skills
- Outstanding communication and interpersonal skills
- Demonstrated success as a top performer with outstanding work ethic
- POS system troubleshooting, collaborated with the IT department while learning effective procedures
- Flexible, responsive, and customer-focused with proven ability to interact with and build productive relationships with key decision-makers, executives, management, and guests
- Staff motivation and creating a healthy work environment
Accomplishments
Accomplishments
- Received Employee of the month award for saving a customers life and performing the heimlich maneuver.
Certification
- INTERNATIONA CERTIFIED FOOD SAFETY MANAGER CERTIFICATION
- FLORIDA FOOD HANDLER COURSE CERTIFICATION
- RESPONSIBLE VENDOR ALCOHOL CERTIFICATION
- RESPONSIBLE VENDOR ALCOHOL TRI-ANNUAL UPDATE: BLOOD ALCOHOL CONCENTRATION (BAC) CERTIFICATION
- RESPONSIBLE VENDOR ALCOHOL TRI-ANNUAL UPDATE: THE HABITUAL DRUNKARD CERTIFICATION
- CPR & AED CERTIFICATION
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References
References available upon request.Education and Training
Education and Training
otherTimeline
Food & Beverage Manager
The Big Easy Casino
12.2024 - Current
Food & Beverage Manager
Coconut Creek Seminole Casino
09.2021 - 12.2024
Food & Beverage Manager
Isle of Capri Casino
01.2019 - 09.2020
LaGuardia Community College
Associate of Applied Science from Digital Communications And Multimedia
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