Hector Trejo Martinez
Olathe,KS
Summary
Customer Service professional with expertise in service delivery and exceptional multitasking skills. Proven track record of enhancing profitability through strong professional relationships and effective communication. Detail-oriented team player adept at managing multiple projects with accuracy and a positive attitude. Experienced in interpretation and translation, utilizing various tools to convey messages clearly and reliably.
Overview
10
10
years of professional experience
Work History
Out of School Director
Johnson County Parks And Recreation
02.2022 - Current
- Served as tireless school resource, which enabled development of lasting relationships with students, parents and guardians.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Responsible for daily care and administration of children in before and after school enrichment program located within the elementary school setting.
- Screens, hires, trains, and develops all staff associated with program. Purchase program supplies, equipment, and food items within budgetary guidelines.
- Ensure the general health, welfare, and well-being of each child. Plan daily lessons and maintain Kansas Department of Health and Environment (KDHE) requirements for both staff and children.
- Schedule and accompany off-site field trips.
- Responsible for being a good communicator to all children, parents, administration, supervisors, and co-workers, providing excellent customer service.
- Enroll and attend 15 hours of off-site in-service annually. Learn and observe all JCPRD guidelines, policies, and procedures.
Zone Lead
At Home
Olathe, KS
11.2023 - Current
- The Zone Lead (ZL) supports merchandising in designated zones and maintains an active selling culture by ensuring that all visual aspects are set and upheld to documented company standards designed to drive sales. Provides expertise in visual standards, merchandising techniques, fixturing, and implementation of all in-store marketing elements (signs, vignettes, endcaps, tables, first look/flash finds) that reinforce seasons/holidays and in-store promotions within their designated areas. The Zone Lead influences store Team Members to be knowledgeable about visual merchandising and visual standards while always demonstrating a culture of ethical conduct, safety, and compliance.
Freelancer Interpreter
Olathe School District
01.2015 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Worked flexible hours; night, weekend, and holiday shifts.
Inventory Control Manager
At Home Decor Superstore
03.2019 - 01.2021
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Processed damaged goods and completed wasted inventory paperwork.
- Motivated and managed performance, activities, and responsibilities of Inventory Control Team.
- Memorized facility layout and located products.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Customer Support Specialist
At Home Decor Superstore
05.2015 - 03.2019
- Provides customers a positive shopping experience
Regularly performs Supervisor functions. - Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.
- Partners with General Manager (GM), or in GM's absence, District Manager, Store Director/Store Manager on non-standard issues as they arise.
- Manages all front end audit and cash compliance responsibilities. Ensures team is trained in the processing of all transactions per policy.
- Performs cashier duties accurately while processing all transactions per policy.
- Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
- Maintains conditioning and housekeeping (inside and out) standards
- Timely and thorough incident reporting compliance.
- Submits facilities, IT, and store communication requests as needed.
- Drives productivity by training, coaching, counseling employees, planning, monitoring, and appraising job results.
- Performs and trains team on all customer support responsibilities
Operates all equipment in a safe manner per directed procedures. - Ensures a safe working and shopping environment while minimizing shrink and damages.
- Plan, delegates, and monitors tasks ensuring they are performed in the most efficient manner adhering to pol
Education
Certificate Of Managment - Business Administration
Johnson County Community College
Overland Park, KS05.2015
High School Diploma -
Olathe Northwest High School
Olathe, KS05.2010
Bachelor of Science - Elementary Education
Emporia State University
Emporia, KSSkills
- Critical Thinking
- Staff Relationships
- Active Listening
- Facility Operations
- Time Management
- Microsoft Office
- Microsoft Excel
- Task Delegation
- Google Drive
- Personnel Training and Development
- Staff Training
- Till Counting
- Customer service
- Staff training
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Zone Lead
At Home
11.2023 - Current
Out of School Director
Johnson County Parks And Recreation
02.2022 - Current
Inventory Control Manager
At Home Decor Superstore
03.2019 - 01.2021
Customer Support Specialist
At Home Decor Superstore
05.2015 - 03.2019
Freelancer Interpreter
Olathe School District
01.2015 - Current
Certificate Of Managment - Business Administration
Johnson County Community College
High School Diploma -
Olathe Northwest High School
Bachelor of Science - Elementary Education
Emporia State University
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