Hector Urena III

Owned and Operated four McDonald's Restaurants in Rochester, NY.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Managed day-to-day business operations.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Implemented innovative programs to increase employee loyalty and reduce turnover.