Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hector Victoriano

Chicago,IL
Hector Victoriano

Summary

hello my names Hector recently turned 21 and am very interested in working in a bar setting. I am fairly new to the bar Business but have tons of restaurant experience and other life skills that help me adapt to my work environment am used to dealing with high pressure volume places and handle well under stressful situations. im very outgoing and responsible. Some of my hobbies consist of photography, video/photo editing, playing the guitar, and cycling. My greatest strength are my social skills, i am able to effectively work with my coworkers and guests to make there experience as best as possible , My greatest weakness is self doubt, there are manny things that i can/want to accomplish but sometimes i need to find that little extra push.

Overview

5
years of professional experience

Work History

Potbelly's Sandwich Shop, Wacker

Head Prep Cook
08.2021 - Current

Job overview


  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Addressed and resolved customer complaints to increase trust and satisfaction
  • Trained and assisted new kitchen staff members
  • Maintained smooth and timely operations in preparation and delivery of meals
  • Developed strategies to enhance catering and retail food service revenue and productivity goals
  • Monitored food quality and presentation to maintain high standards
  • Managed inventory and ordered food and supplies to maintain adequate stock
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Verified proper portion sizes to consistently attain high food quality standards
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Kept kitchen clean and organized by performing daily maintenance tasks
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash
  • Trained new kitchen staff on food safety, preparation and cooking techniques
  • Followed health, safety and sanitation guidelines while preparing and serving food
  • Performed transfers of products and merchandise from warehouse to inmates
  • Used in-store system to locate inventory and place special orders for customers
  • Managed customer inquiries and complaints in polite and professional manner
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Documented mileage, deliveries, pickups, customer issues and damages
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations
  • Followed corporate procedures to maintain company and customer data confidentiality
  • Loaded and unloaded various delivery vehicles with correct order and balancing
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Maestro Cargo

Coordinator
02.2021 - 05.2021

Job overview

  • Coordinated with human resources department to handle payroll and personnel databases
  • Entered data, generated reports, and produced tracking documents
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Orchestrated routing by producing accurate shipping documentation and package labels
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
  • Oversaw warehouse crew stocking inventory and preparing loads
  • Unloaded materials and goods at designated locations for best project availability
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly
  • Checked items against documentation for accuracy
  • Loaded warehouse trailers using [Type] forklift
  • Examined shipments for quality and accuracy
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Chipotle Restaurant

Crew Trainer
09.2017 - 03.2020

Job overview


  • Documented training and progress on database to enable tracking history and maintain accurate records
  • Greeted customers with smile and provided friendly service to professionally handle every need
  • Provided coaching and mentoring to employees
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
  • Prepared products following restaurant, health, and safety standards and procedures
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Greeted customers entering store and responded promptly to customer needs
  • Handled cash with high accuracy and took care to check bills for fraud
  • Helped customers complete purchases, locate items, and join reward programs
  • Addressed customer needs and made product recommendations to increase sales
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Checked personal identifications during alcohol and tobacco sales
  • Worked flexible schedule and extra shifts to meet business needs
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Built relationships with customers to encourage repeat business
  • Answered questions about store policies and addressed customer concerns
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Assisted customers with returns, refunds and resolving transaction issues
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

William Howard Taft

High School Diploma

Skills

  • Money Handling
  • Guest Inquiries
  • Cleaning and Sanitizing
  • Time Management Skills
  • Cash Register Systems
  • Merchandise Restocking
  • Complex Problem-Solving
  • Conflict Resolution
  • POS Systems Operations
  • Basic Math Functions
  • Refund Handling
  • Telephone Management
  • Customer Complaint Resolution
  • Upselling Techniques
  • Weighing Items
  • Photo Editing

Timeline

Head Prep Cook

Potbelly's Sandwich Shop, Wacker
08.2021 - Current

Coordinator

Maestro Cargo
02.2021 - 05.2021

Crew Trainer

Chipotle Restaurant
09.2017 - 03.2020

William Howard Taft

High School Diploma

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Hector Victoriano