Hector Villanueva
League City,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Executive Sourcing Specialist
Meador Staffing Services
09.2024 - Current
- Developed and implemented effective recruitment strategies to attract top talent for various positions
- Managed full-cycle recruiting process including sourcing, screening, interviewing, and hiring candidates
- Built and maintained a strong network of qualified candidates through proactive sourcing methods such as job boards, social media platforms, and professional networking events
- Collaborated with hiring managers to understand their staffing needs and develop job descriptions that accurately reflect the requirements of each position
- Conducted thorough candidate assessments to evaluate skills, qualifications, and cultural fit for specific roles
- Utilized applicant tracking system (ATS) to manage candidate pipeline and track progress throughout the recruitment process
- Scheduled interviews between candidates and hiring managers while ensuring a positive candidate experience
- Negotiated offers with selected candidates in alignment with company policies and compensation guidelines
- Drove diversity initiatives by actively seeking out diverse talent pools through partnerships with minority-focused organizations or attending diversity career fairs
- Sourced passive candidates through various channels such as LinkedIn Recruiter or professional networking platforms
Pickleball Pro
Life Time Fitness Inc.
04.2023 - Current
- Coached, taught, and educated members in Pickleball fundamentals and advanced techniques.
- Scheduled and conducted lessons with members in both one-on-one and group settings, tailored to individual skill levels.
- Organized and facilitated weekend tournaments, enhancing member engagement and skill development.
- Utilized Exerp software to efficiently manage scheduling, tracking, and member communications.
- Delivered exceptional customer service in-person and over the phone, fostering positive member experiences and satisfaction
Curbside Specialist
HEB
11.2021 - 04.2023
- Engage in training and development of new hires, and partners promoted within the department
- Monitor labor and ensure we are hitting all metrics, throughout the department
- Provide excellent customer service and problem solve to ensure a great experience for customers
- Abide by all food safety regulations when handling all ready to eat food, and time temperature sensitive products
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Operational Supervisor
Chick-fil-A, Inc.
12.2020 - 11.2021
- Built strong relationships with team members, guests, and the broader community, fostering a positive and welcoming environment.
- Consistently delivered excellent customer service, ensuring satisfaction and loyalty.
- Demonstrated proficiency and adaptability in all positions, contributing to a cohesive team dynamic.
- Achievements: Contributed to the Drive-Thru team that set a new car count record, showcasing efficiency and teamwork under high-demand conditions.
Account Manager
Noah LaBauve State Farm
03.2020 - 12.2020
- Assisted customers with billing inquiries and account-related questions, ensuring clarity and satisfaction.
- Educated current and prospective clients on insurance coverage gaps and potential risks, emphasizing the importance of comprehensive protection.
- Sold a variety of insurance products, including home/renters, auto, life, and disability, tailored to client needs.
- Consistently met and exceeded a minimum monthly sales quota of $18,000 to qualify for commission.
- Achievement: Achieved highest sales among first-month rookies, demonstrating strong product knowledge and sales skills from the outset
Assistant Service Manager
H-E-B
09.2019 - 03.2020
- Coached and developed team members, fostering growth and skill enhancement to improve overall performance.
- Delegated tasks effectively to ensure efficient operations and productivity.
- Managed labor to optimize scheduling and maintain budgetary goals.
- Delivered outstanding customer service, contributing to a positive and welcoming environment.
- Oversaw and promoted company initiatives, driving customer engagement with current promotions.
- Collaborated with the team to achieve departmental goals, supporting a strong team-oriented culture
Director of Operations
CHICK-FIL-A
10.2016 - 08.2019
- Counted and balanced tills daily to maintain accurate financial records and control cash flow.
- Oversaw inventory management to ensure stock accuracy and availability, minimizing waste.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Conducted weekly and monthly development meetings to align team goals and monitor progress.
- Ensured food safety compliance, maintaining high standards and safe practices across all operations.
- Trained and developed team members, building a skilled workforce and fostering a positive work environment.
- Managed operational goals across various sections, including Drive-Thru, P&L, and Hospitality, to optimize performance and profitability.
- Established and upheld high standards for service, quality, and operational efficiency.
- Managed employee scheduling and controlled labor and food costs to achieve budgetary targets.
- Analyzed IPO (Inventory Purchase Orders) for cost-effective purchasing and inventory control.
- Conducted hiring and termination processes, ensuring a capable and motivated team
General Manager
EL POLLO LOCO
03.2016 - 10.2016
- Balanced tills and managed cash flow to ensure accurate financial records and secure handling of funds.
- Controlled inventory levels, conducting regular checks to maintain stock accuracy and reduce waste.
- Ensured compliance with food safety regulations, upholding high standards for quality and safety.
- Created and managed employee schedules to optimize labor costs and meet operational needs.
- Led hiring and termination processes to build a skilled, reliable team.
- Delivered excellent customer service, fostering a positive experience and strong customer relationships
Assistant Manager
TACO CABANA
03.2015 - 03.2016
- Balanced tills and monitored cash flow to maintain accurate financial records and secure transactions.
- Followed detailed opening and closing procedures to ensure smooth daily operations.
- Coached team members to enhance skills, improve performance, and maintain service standards.
- Consistently provided excellent customer service, creating positive experiences and fostering customer loyalty.
Education
Associates of Arts -
Lone Star College
Bachelor of Arts - Human Resource Management
University of Houston Downtown
Houston, TX12-2024
Skills
- Continuous improvements
- Recruitment and hiring
- Training and mentoring
- Schedule development
- Exerp, SalesForce, DOMO experience
- Strategic Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Sourcing Specialist
Meador Staffing Services
09.2024 - Current
Pickleball Pro
Life Time Fitness Inc.
04.2023 - Current
Curbside Specialist
HEB
11.2021 - 04.2023
Operational Supervisor
Chick-fil-A, Inc.
12.2020 - 11.2021
Account Manager
Noah LaBauve State Farm
03.2020 - 12.2020
Assistant Service Manager
H-E-B
09.2019 - 03.2020
Director of Operations
CHICK-FIL-A
10.2016 - 08.2019
General Manager
EL POLLO LOCO
03.2016 - 10.2016
Assistant Manager
TACO CABANA
03.2015 - 03.2016
Associates of Arts -
Lone Star College
Bachelor of Arts - Human Resource Management
University of Houston Downtown
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