Hector Villanueva
League City,TX
Summary
Dynamic leader with a proven track record. Adept in strategic planning and training development. Excelled in enhancing team performance and client satisfaction through innovative recruitment strategies and strong relationship-building. Skilled in applicant tracking systems and decision-making, achieving significant operational improvements and client base growth.
Overview
8
8
years of professional experience
Work History
Pickleball Pro
Life Time Fitness Inc.
04.2023 - Current
- Established strong relationships with clients, resulting in increased referrals and client base growth.
- Taught proper physical conditioning for maximum endurance, health, and safety.
- Raised awareness about the importance of sportsmanship, emphasizing fair play during lessons and competition situations.
- Improved student performance by implementing tailored pickleball instruction techniques for various skill levels.
- Enhanced player agility and coordination with carefully designed drills and exercises.
Executive Sourcing Specialist
Meador Staffing Services
09.2024 - 11.2024
- Developed strong candidate pipelines by utilizing multiple sourcing strategies, including social media, job boards, and networking events.
- Implemented applicant tracking system to streamline recruitment process, improving organization of candidate data.
- Conducted thorough interviews and assessments to identify top talent for various positions.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Curbside Specialist
HEB Grocery Store
11.2021 - 04.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Designed employee recognition program that improved morale and reduced turnover.
Operational Supervisor
Chick-fil-A
12.2020 - 11.2021
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Account Manager
State Farm
03.2020 - 12.2020
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Director of Operations
Chick-fil-A
10.2016 - 08.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Education
MBA - Human Resources Management
University of Houston Downtown
Houston, TXBachelor Of Business Administration - General Business
University of Houston Downtown
Houston, TX12.2024
Associate Of Arts -
Lone Star College
Houston, TX05.2021
Skills
- Applicant tracking systems
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
- Job posting optimization
- Recruitment
- Decision-making
- Strategic planning
- Administrative skills
- Maintaining files
- Training and mentoring
- Training development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Sourcing Specialist
Meador Staffing Services
09.2024 - 11.2024
Pickleball Pro
Life Time Fitness Inc.
04.2023 - Current
Curbside Specialist
HEB Grocery Store
11.2021 - 04.2023
Operational Supervisor
Chick-fil-A
12.2020 - 11.2021
Account Manager
State Farm
03.2020 - 12.2020
Director of Operations
Chick-fil-A
10.2016 - 08.2019
MBA - Human Resources Management
University of Houston Downtown
Bachelor Of Business Administration - General Business
University of Houston Downtown
Associate Of Arts -
Lone Star College
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