Hector Anthony Garcia
Mascotte,FL
Summary
Proven to enhance visitor experiences and safety at Universal Orlando Studios, I excel in public safety awareness and customer service. My background in efficiently managing park operations and detailing vehicles at City Kia showcases my attention to detail and teamwork skills. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating a strong results-oriented approach. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Park Services Attendant
Universal Orlando Studios
04.2022 - Current
- Contributed to revenue generation through efficient ticket sales and processing of entrance fees.
- Assisted in event organization for increased community engagement within the park.
- Managed inventory levels of supplies used in daily operations to minimize downtime due to shortages.
- Maintained accurate records of daily activities, incidents, and maintenance needs for streamlined communication among staff members.
- Enhanced visitor safety by promptly reporting any hazards or maintenance issues to park management.
Car Detailer
City Kia Of Greater Orlando
08.2021 - 04.2022
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
Car Detailer
Hyundai of Central Florida
11.2018 - 08.2021
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Applied protective agents, including sealants, to protect surfaces.
Car Detailer
CarMax
01.2017 - 11.2018
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
- Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
Ramp Agent
Swissport USA
02.2015 - 01.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Connected electrical power unit and hoses to aircraft.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
Attractions Attendant
LEGOLAND Florida
10.2012 - 02.2015
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
High School Diploma -
Copiague High School
Copiague, NY06.2011
Skills
- Public Safety Awareness
- Emergency Response Preparedness
- Equipment operation know-how
- Park Maintenance Expertise
- Resource management understanding
- Safety awareness
- Cleaning and sanitation
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Customer Assistance
Languages
Spanish
Full Professional
Timeline
Park Services Attendant
Universal Orlando Studios
04.2022 - Current
Car Detailer
City Kia Of Greater Orlando
08.2021 - 04.2022
Car Detailer
Hyundai of Central Florida
11.2018 - 08.2021
Car Detailer
CarMax
01.2017 - 11.2018
Ramp Agent
Swissport USA
02.2015 - 01.2017
Attractions Attendant
LEGOLAND Florida
10.2012 - 02.2015
High School Diploma -
Copiague High School
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