Hector Jose Colina Aranguren
Informátics Engineering
Ashburn,VA
Summary
Focus on innovate projects in the field of technology infrastructure to improve Microsoft platforms in business process environments , supporting companies and theirs organization divisions
Overview
9
9
years of professional experience
Work History
Sales Advisor.
Peru Best Deal
09.2017 - 05.2023
- Meet and interact with customers to identify their product requirements and to assist them in locating and selecting suitable products.
- Control and coordinate sales material in stores.(SimCard, Mobile phone, Accesories)
- Make daily / monthly sales reports in telephone products
- Direct and coordinate the operation of sales personnel to ensure compliance with set company policies and procedures.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
IT Support Analyst
Ceyde Consultores
11.2015 - 08.2017
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Created user accounts and managed access control.
- Supported users with software, hardware and network issues.
- Performing analysis of root causes.
- Developing checklists for reoccurring problems.
- Developing recommendations for procedures to prevent problems.
- Evaluating and resolving complex problems that arise.
- Troubleshooting hardware and software issues. Performing user administrative tasks.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via [Software].
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
IT Support Specialist
MegaSoft Computacion
04.2014 - 11.2015
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
Education
Bachelor of Science - Computer Engineering
Alexander Von Humboldt University
Caracas, Venezuela 12.2015
Cloud Engine Switch&NE Series Router Basic Operati - Engineering Technology
Hawuei
Venezuela 05.2014
Quality Management Systems Iso 9001:200 - Computer Systems Analysis
E.C.C.A.T CONSULTING
Caracas,Venezuela 06.2008
Associate of Science - Computer And Information Sciences
Institute Rodolfo L. Arismendi
Caracas, Venezuela 03.1998
Skills
- Excellent People Skills
- Corrective Actions
- Hardware Inventories
- Checking Inventories
- Registration Documents
- Strategic Planning
- MS Word, MS Excel, spreadsheet
- Support and Maintenance Infrastructure
- Network infrastructure (DC, Active Directory, Group Policy Object, Deployments, Windows OS Roll outBACKUP)
- Printing Services Support
- Computer System Diagnostics Software
- Hardware Repair
- Tracking and Documentation
Languages
Spanish
Native or Bilingual
English
Professional Working
HOBBIES
- SPORT
- MUSIC
- SOCIAL NETWORK
- WORKOUT
Timeline
Sales Advisor.
Peru Best Deal
09.2017 - 05.2023
IT Support Analyst
Ceyde Consultores
11.2015 - 08.2017
IT Support Specialist
MegaSoft Computacion
04.2014 - 11.2015
Bachelor of Science - Computer Engineering
Alexander Von Humboldt University
Cloud Engine Switch&NE Series Router Basic Operati - Engineering Technology
Hawuei
Quality Management Systems Iso 9001:200 - Computer Systems Analysis
E.C.C.A.T CONSULTING
Associate of Science - Computer And Information Sciences
Institute Rodolfo L. Arismendi
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