Hector Miguel Portuhondo Garrido

Mi60 (current position):

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Cross-trained and provided back up for customer service managers.

Customer services and Sales representative:

• Developed and delivered engaging sales presentations to convey product benefits.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Monthly top performer