Hedieh Khorrami
Wood Land Hills,CA
Summary
Experienced leader with strong history in the luxury goods in and fine jewelry leadership strengths include customer service exceeding sales'goal recruiting training mentoring coaching customizing customer wants/needs and developing stuff.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Assistant Store Manager
Zales Jewelers
Sherman Oaks, CA
09.2016 - Current
- Consistently exceeded personal sales goals.
- Recommended products to customers and remained up-to-date on product knowledge.
- 2019 sales of $450k to projected sales of over $800k for 2019 .
- Support the store management to increase month to month sales revenue.
- Skilled in custom creation for customers.
- Assist in the store inventory counts when needed.
- Delivered exceptional customer service and supported positive brand experience.
- Maintained harmonious visual marketing guidelines.
- Completed store opening and closing procedures as per company guidelines.
- Remained up-to-date on all product knowledge.
- Inducted into Zale's Elite Sales Club .
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Beauty Advisor/Mac Artist
Ulta
Calabasas, CA
06.2021 - Current
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Monitored current trends to understand fashions and better serve customer needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Store Manager
Swatch Group
Canoga Park, CA
02.2011 - 07.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assist in managing performance reviews for sales associates .
- Organize weekly sales staff schedules.
- Approved staff time clocks prior to submitting to payroll .
- Store semi-annual inventory .
- Completed " Time to sale " profit and loss performance reports .
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Bebe
Bakersfield, CA
06.2008 - 01.2010
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached team on effective upselling and cross-selling methods.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Business Administration
Moorpark College
Moorpark, CAGemological Institute of America-Los Angeles
Culver City, CASkills
- Customer skills
- Ability to follow directions
- Sales strategies
- Product knowledge
- Team development
- Leader ship skills
- Practice management
- Merchandising
- POS system operation
- Retail Sales
- Team management
- Supervision
- Business operations
- Problem resolution
- Customer service
- Operational improvement
- Project organization
- Process improvement
Certification
- Accredited Jewelry professional
GIA( Gemological Institute of America)
- Certified diamontologist
Additional Information
Fluent in speaking Farsi
Timeline
Beauty Advisor/Mac Artist
Ulta
06.2021 - Current
Assistant Store Manager
Zales Jewelers
09.2016 - Current
Store Manager
Swatch Group
02.2011 - 07.2016
Assistant Store Manager
Bebe
06.2008 - 01.2010
Business Administration
Moorpark College
Gemological Institute of America-Los Angeles
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