Hedyt Hernandez

• Explained techniques for importing data from external sources into Excel worksheets.
• Designed and delivered customized Excel training programs for various departments to enhance data analysis skills.
• Planning and Analysis. You can't put a solid plan into motion without proper planning.
• Sourcing (Procurement)
• Manufacturing and Production (Operations)
• Distribution (Transportation, Warehousing, & Logistics)
• Returning (Reverse Logistics)
• Assist with the day-to-day operations of an office by doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors.
• Supply chain management is the handling of the entire production flow of goods or services starting from the raw components to delivering the final product to consumers.
• Management of the flow of goods, data, and finances related to a product or service, from the procurement of raw materials to the delivery of the product at its final destination.
• Supply chain managers coordinate the movement of goods from suppliers to customers. They optimize transportation routes, select logistics providers, manage warehousing and distribution centers, and track shipments to ensure on-time delivery and to reduce costs.

• Ensured continuous availability and performance of EMR systems by promptly addressing technical issues and escalating complex problems to relevant IT teams.
• Implemented standardized templates for clinical documentation, promoting uniformity across all departments in recording essential patient information.
• Improved overall staff productivity with regular training sessions on electronic medical record systems'' features and functionalities.
• Participated actively in cross-functional team meetings, contributing valuable insights into optimizing the functionality of the EMR system.
• Laboratory reports are a vital part of the scientific process. Lab reports should communicate the important work you have done in lab so that someone who was not there can understand and replicate your results. They also propose future studies and experiments or suggest alterations to pre-existing methods.
• Imputing patients results (e.g. Urinalysis, PT/INR, ESR, RF, RPR, Drug Screens, IFOB, Occult Stool, HCG, etc).
• Report critical results to Doctors or Nurses.
• Reporting department is also in charge of fixing any kind of errors for example: Patients names, DOB, wrong test collected, wrong test send out to the reference lab, verify by doctors orders and by log every test is complete and added correctly, report final results to doctors portal, also report to phlebotomist errors, or report a recollection of samples, so they can collect the specimen again.

The 3 main purposes of a lab report are:

discuss the results.provide conclusions.

Scanning of documents on high speed scanning stations and image capture via camera of physical cherished documents (e.g. passports/birth certificates). Quality check completed scanned document and save document file onto the Network Storage System. Accurately file name and index scanned documents.

Toxicology Collector and Reporting Results

• Toxicology screening is most often done using a blood or urine sample. However, it may be done soon after the person swallowed the medicine.
• Using Excell Worksheet to have a control of patients scheduled, update collection or pending patients. Helps to have the control of patients under controlled medication with personal information.
• Had collected urine screen in their homes, to transfer the sample to the laboratory so we can proceed with the toxicology test send outs.
• Reported Toxicology results to Doctors, nurses or Home Health departments (Medical Assistants).

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Processed customer orders and accurately handled payment transactions.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Interacted with customers by phone, email, or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
• Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
• Increased customer satisfaction by providing prompt responses to inquiries regarding closed loans.
• Negotiated favorable terms for clients when securing loans or other financing options.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Counted money in drawers at beginning and end of each shift.