Heide Arroyo
Ocean Township
Summary
Flexible and adaptable electronics and computer technology graduate who is bilingual in Spanish and English, and able to work well with diverse populations. Detail oriented with additional skills in customer service, team training, and problem solving. Currently studying and practicing Data Analytics, beginners’ knowledge on Excel, SQL, & R for analytic. Eager to learn new skill assets and have on the job experience.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
21
21
years of professional experience
Work History
Equipment PIF technician support
Parsons
01.2020 - Current
- Answer calls in a timely manner
- Troubleshoot with station
- Create tickets for tech
Shipper
SGS Testcom
Carteret, NJ
09.2013 - 01.2020
- Ship all orders daily
- Manage inventory, ensuring correct counts
- Oversaw shipping operations, ensuring compliance with safety and quality standards.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Implemented process improvements to reduce shipment errors and enhance turnaround time.
- Utilized inventory management systems to track shipments and maintain accurate records.
Service Representative
SGS Testcom
Carteret, NJ
09.2013 - 01.2020
- Repair equipment returned from customers
- PCs-replaced malfunctioning parts, reimaged, tested after repair
- OBDs-troubleshoot, soldered new parts, tested
- Scanners- troubleshoot, replaced broken pieces, set back to default settings, tested
- Printers-troubleshoot, replaced malfunctioning parts, cleaned, tested
- Repair customer’s equipment at their location
Customer Service Representative
SGS Testcom
Carteret, NJ
09.2013 - 01.2020
- CSR Answer phone calls, troubleshoot with customer over the phone
Receiver/Discrepancy Clerk
Clover Technologies/Depot International
Farmingdale, NJ
04.2007 - 09.2013
- Receive/track all products daily with a 48 hour turn-around time
- Manage inventory, ensuring correct counts
- Process daily product returns
- Identify and resolve daily discrepancies
- Train new team members
Stocker/Unloader
Wal-Mart
Howell, NJ
03.2005 - 07.2007
- Stock shelves with merchandise, ensuring neatness and organization
- Unload trucks/receive merchandise
Education
Associate in Applied Science - Electronic & Computer Technology
DeVry University
North Brunswick, NJSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
Languages
Spanish
Limited Working
Timeline
Equipment PIF technician support
Parsons
01.2020 - Current
Shipper
SGS Testcom
09.2013 - 01.2020
Service Representative
SGS Testcom
09.2013 - 01.2020
Customer Service Representative
SGS Testcom
09.2013 - 01.2020
Receiver/Discrepancy Clerk
Clover Technologies/Depot International
04.2007 - 09.2013
Stocker/Unloader
Wal-Mart
03.2005 - 07.2007
Associate in Applied Science - Electronic & Computer Technology
DeVry University