Heide Hotchkiss

Delivered prompt attention to new patient inquiries which came in through practice's website, telephone and patient referrals.

Welcomed and assisted new patients to understand and prepare for an initial consult

Established friendly and professional rapport with patient population.

Scheduled new and established patients.

Supported the providers and other team members; collecting payments, coordinating special lab work, and responding quickly to scheduling conflicts.

Serve the dorm residents in loco parentis

Developed and facilitated a residential curriculum emphasizing the goal of living in community.

• Guided residents with transitioning into new living environment and maintained strong relationships with residents.
• Supported personal needs of residents dealing with diverse conditions.
• Enforced policies and safety standards through building and room rounds.
• Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Responded to student inquiries and concerns, offering support and guidance.
• Collaborated with residential team to maximize effective and efficient operations.
• Developed, implemented and monitored residential policies and procedures.
• Promoted culture of respect and understanding among students.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Mentored and coached students to foster positive relationships and encourage successful academic achievement.
• Evaluated student progress to identify areas of improvement and provide feedback.
• Developed and maintained relationships with parents to promote positive living environment for students.
• Assisted in recruitment and selection of student leaders.

Realized a passion for providing customer delight through my vocational journey.

First job: Friendly Ice Cream Shop, Fair Lawn, NJ waitress and grill master

4 Summers at Busch Gardens, Williamsburg

First post college job: Sales/Retail Manager

Standard Office Supply, Norfolk Va

Part time work while children were very young:

Pre-School teacher: Leesburg VA

Hostess: Clyde's restaurant. Reston, VA

Retail: Office Outfitters Reston, VA

Children's Sunday morning director: Leesburg Community Church