Heide M Marty
Mechanicsville,VA
Summary
Dynamic EDI Coordinator turned Supervisor at Estes Express Lines with a proven track record in optimizing data management and enhancing operational workflows. Expertise in ANSI X12 standards and strong problem-solving skills have consistently led to innovative solutions, seamless EDI operations, and exceptional customer service. Committed to continuous improvement and fostering team collaboration, excels in training new employees and providing support to teammates. Extensive experience in managing EDI processes and ensuring smooth data exchanges, with the ability to address and resolve data integration challenges effectively. Knowledge of industry standards and best practices in electronic data interchange further enhances the ability to drive success in this role.
Overview
28
28
years of professional experience
Work History
IT Supervisor
Estes Express Lines
07.2020 - 03.2025
- Trained and mentored new employees, ensuring the accuracy and efficiency of EDI operations
- Provided innovative solutions to resolve EDI issues and ensured seamless data exchange across systems
- Responded to EDI customer inquiries related to freight invoices, shipment statuses, bills of lading, and carrier load tenders
- Managed customer integration onto the EDI system using ANSI X12 standards
- Troubleshot EDI issues using Value-Added Network (VAN) and AS400 systems
- Collaborated cross-functionally with departments to enhance operational workflows and resolve technical issues
- Acted as a subject matter expert (SME) on EDI processes and best practices within the organization
Procurement Agent
WHITLOCK
12.2014 - 05.2020
- Managed purchasing of products, parts, and supplies to meet company product requirements, maintaining a 98% accuracy rate in orders
- Processed purchase orders, applied special pricing and terms, and ensured timely delivery from vendors
- Identified and resolved price discrepancies and managed inquiries effectively
- Coordinated with internal teams, including Operations, Inbound Logistics, and Accounts Payable, to streamline purchasing and reconciliation processes
Senior Customer Service Specialist
Interbake Foods, LLC
09.1997 - 09.2014
- Successfully managed the order and fulfillment process for Retail/Contract customers, achieving 98%+ order fulfillment proficiency
- Oversaw the conversion of EDI quotes into orders, ensuring product availability and managing cross-referenced items for accurate order processing
- Coordinated with 3PLs to ensure accurate inventory levels and timely delivery to meet customer needs
- Handled customer inquiries and resolved issues related to returns, short shipments, pricing discrepancies, and refusals
- Led a team responsible for upgrading the company system and creating Standard Operating Procedures (SOPs) for training
- Supported National Account Managers on sales calls, providing insight into order processes and systems
- Completed the KEPNOR-TREGOE Problem Solving & Decision Making Program
- Awarded 3 Extra Mile Awards for outstanding service and contributions to meeting sales goals
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
Education
Travel Industry Certificate -
Wilma Boyd School of Business
Pittsburgh, PA04.1980
Skills
- AS400 Proficiency
- Excel Proficiency
- Proficient in Microsoft Word
- Microsoft Outlook 365
- CLEO Proficiency
- Salesforce Proficiency
- Effective Communication
- Proficient in Multitasking
- ANSI X12 standards
- Customer integration
- Effective communication
- Problem-solving abilities
- Analytical thinking
- EDI implementation
- Verbal and written communication
Accomplishments
- Received Recognition awards from co-workers and teammates
- Leader Spot Recognition
- Teammate To Teammate
Timeline
IT Supervisor
Estes Express Lines
07.2020 - 03.2025
Procurement Agent
WHITLOCK
12.2014 - 05.2020
Senior Customer Service Specialist
Interbake Foods, LLC
09.1997 - 09.2014
Travel Industry Certificate -
Wilma Boyd School of Business
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