Heide Rader
Sheridan,WY
Summary
Dedicated professional with a strong background in customer service and document processing. Known for excellent attention to detail and effective problem-solving skills, contributing to high levels of client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Document Processor
Corporate Tools
Sheridan, Wyoming
06.2023 - Current
- Processed and fulfilled client orders with a high degree of accuracy while accommodating client-specific requirements.
- Reviewed, sorted and scanned documents into digital format.
- Coordinated with departments to resolve discrepancies in documentation.
- Assisted in developing standard operating procedures for document handling.
Server
Smith Alley Brewing Company
Sheridan, WY
05.2022 - 05.2023
- .Delivered consistent, professional service to a high volume of customers, balancing multiple requests while maintaining accuracy and a positive experience
- Processed customer transactions accurately and consistently, adhering to procedures and maintaining organized records.
- Worked closely with coworkers and customers to keep operations running smoothly, communicating clearly, solving problems as they came up, and helping create a positive experience
Server
Birch Restaurant
Sheridan, Wyoming
05.2018 - 05.2022
- Leveraged in-depth knowledge of menu offerings, wine pairings, and service standards to create customized dining experiences for guests.
- Cultivated strong customer relationships over four years, enhancing repeat clientele and positive guest experiences in a demanding service environment.
- Assumed responsibilities across multiple roles within restaurant, gaining comprehensive knowledge of fine-dining service operations.
Education
Associate of Science - General Studies
Sheridan College
Sheridan, WY05-2022
High School Diploma -
Sheridan High School
Sheridan, WY05-2016
Skills
- Document management
- Customer relationship management
- Attention to detail
- Problem solving
- Analytical thinking
- Adaptability
- Team collaboration
- Effective communication
Technical & Office Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Office equipment: copiers, scanners, printers, fax machines
- Data entry, document management, scheduling, and professional communication.
Timeline
Document Processor
Corporate Tools
06.2023 - Current
Server
Smith Alley Brewing Company
05.2022 - 05.2023
Server
Birch Restaurant
05.2018 - 05.2022
Associate of Science - General Studies
Sheridan College
High School Diploma -
Sheridan High School