Heide Sadus
Milton
Summary
Results-driven professional with extensive experience in leadership and strategic planning. Known for fostering team collaboration and consistently meeting organizational objectives. Highly adaptable with focus on delivering results and supporting team growth through effective communication and decision-making.
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering Number years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Type department.
Overview
27
27
years of professional experience
Work History
Department Head
Farm Fleet
Janesville, WI
11.2003 - 01.2026
- Led departmental initiatives to enhance operational efficiency and reduce costs.
- Developed and implemented training programs for staff to improve productivity and safety compliance.
- Mentored team members, fostering a culture of continuous learning and professional development.
- Managed vendor relationships, negotiating contracts to secure favorable terms for the department.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Increased department efficiency by streamlining processes and implementing new technologies.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Petco
Janesville, WI
10.2001 - 09.2002
- Assisted in training and onboarding new team members on operational procedures and customer service standards.
- Coordinated daily schedule to optimize staff coverage during peak hours and improve service efficiency.
- Supported inventory management by conducting regular stock audits and ensuring accurate product displays.
- Implemented promotional merchandising strategies to enhance product visibility and drive sales performance.
- Monitored store compliance with health and safety regulations, maintaining a secure shopping environment for customers.
- Analyzed sales trends to identify opportunities for process improvements and enhanced customer experiences.
- Led weekly team meetings focused on performance metrics, setting goals, and addressing operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Lead Sales Associate
Home Depot
Janesville, WI
01.1999 - 09.2001
- Led team in achieving sales targets through effective product placement and customer engagement.
- Trained new associates on inventory management and customer service protocols.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Developed and executed promotional displays to drive seasonal sales initiatives.
- Collaborated with management to implement staff scheduling for optimal floor coverage.
- Conducted regular inventory audits, ensuring product availability and accuracy in stock levels.
- Mentored junior staff on best practices for building customer relationships and upselling products.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
Education
Business Management
Prairie State College
Chicago Heights, ILHigh School Diploma -
Homewood Flossmore
Homewood, IL05.1979
Skills
Inventory control
Timeline
Department Head
Farm Fleet
11.2003 - 01.2026
Assistant Manager
Petco
10.2001 - 09.2002
Lead Sales Associate
Home Depot
01.1999 - 09.2001
Business Management
Prairie State College
High School Diploma -
Homewood Flossmore