Heide Waterhouse
Rice,WI
Summary
Highly motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. Demonstrate positive attitude and the willingness to adapt to different situations.
Overview
24
24
years of professional experience
Work History
Owner/Manager
Self-employed
Rice, WI
04.2015 - Current
- Ordered supplies and equipment needed for daily operations.
- Promoted special offers through social media platforms to attract new customers.
- Conducted regular meetings with staff members to discuss performance goals.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Inspected workstations regularly to ensure they are clean and organized.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Organized and scheduled appointments for clients using software systems.
- Ensured that all safety protocols were followed in the salon at all times
- Managed staff by recruiting, training and coaching employees.
- Provided exceptional customer service to ensure repeat business.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Bank Teller
Heritage Credit Union
Chetek, WI
06.2006 - 06.2008
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Maintained confidentiality of bank records, transactions and customer information.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Customer Service Representative
American Family Insurance
Chetek, WI
06.2000 - 06.2006
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Science - Human Services
Purdue Global University
Indiana05-2025
Skills
- Client Relationship Management Experience in maintaining strong relationships with a diverse group of clientele
- Team Leadership and Management The proven ability to lead, mentor, and manage a team to deliver high quality service
- Conflict Resolution Experience in handling client concerns with respect, dignity, and empathy
- Community Evolvement Experience in building relationships with community organizations
- Evaluation of Procedures Ability to evaluate customer service and budgeting to keep profitable margins
References
References available upon request.
Timeline
Owner/Manager
Self-employed
04.2015 - Current
Bank Teller
Heritage Credit Union
06.2006 - 06.2008
Customer Service Representative
American Family Insurance
06.2000 - 06.2006
Associate of Science - Human Services
Purdue Global University
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