Summary
Overview
Work History
Education
Skills
Timeline
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Heidee Lockner

Redmond,OR

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Overview

9
9
years of professional experience

Work History

Cashier/ Back up Teller

Fred Meyer
944 SW Veterans Way, Redmond, OR. 97756
05.2012 - 12.2015
  • Data entry skills in Microsoft Office, Ace Accounting and Veribalance. 
  • Meet deadlines with quality work.
  • Communicate effectively within Emails to corporate.
  • Met or exceeded service and quality standards every review period.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.

Cashier- Retail Lottery

Two Doors Down
Klamath Falls, OR
03.2007 - 07.2011
  • Front facing customer service.
  • Promote and answer customer inquiries for new products and rules.
  • Trouble shooting and resolving technical errors by telephone.​
  • Acted professionally and patiently when addressing negative customer feedback.

Education

Associate of Applied Science -

Central Oregon Community Colloge

Skills

  • Exceptional workflow management
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Customer service award
  • Proficiency In Conflict Resolution
  • Active Listening Skills
  • Team Player
  • Troubleshooting Skills
  • Data Entry
  • Addressed customer inquiries
  • Budgeting expertise
  • Marketing savvy
  • Customer interface expertise

Timeline

Cashier/ Back up Teller

Fred Meyer
05.2012 - 12.2015

Cashier- Retail Lottery

Two Doors Down
03.2007 - 07.2011

Associate of Applied Science -

Central Oregon Community Colloge

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Heidee Lockner