Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Broome

Gastonia,NC

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Overview

30
30
years of professional experience

Work History

Store Clerk/ Cashier

Fast Stop Convenience Store
Gastonia, NC
08.2014 - Current

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Handled daily heavy flow of paperwork and cooperated with the associated departments.

Store Clerk/ Cashier

Lowell Mini Mart
Lowell, NC
10.2012 - 08.2014

Store Clerk/ Cashier

Circle K Convenience Store
Gastonia, NC
11.2010 - 09.2012

Hotel Clerk

Homestead Lodge
Gastonia, NC
06.1996 - 05.2003
  • Greeted, registered and assigned rooms to guests of lodge.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Resolved service-related problems in a timely manner.
  • Collaborated with maintenance and housekeeping to achieve a pleasant experience.

Education

High School Diploma - undefined

West Mecklenburg High School
Charlotte, NC
1996

Skills

  • Exceptional workflow management
  • Adheres to customer service procedures
  • Credit card processing
  • Upselling techniques
  • Personable
  • Motivated team player
  • Persuasive speaker
  • Strong problem solving aptitude
  • Committed to maintaining data integrity
  • MS Windows proficient
  • Quick learner
  • Punctual

Timeline

Store Clerk/ Cashier

Fast Stop Convenience Store
08.2014 - Current

Store Clerk/ Cashier

Lowell Mini Mart
10.2012 - 08.2014

Store Clerk/ Cashier

Circle K Convenience Store
11.2010 - 09.2012

Hotel Clerk

Homestead Lodge
06.1996 - 05.2003

High School Diploma - undefined

West Mecklenburg High School
Kimberly Broome