Kimberly Broome
Gastonia,NC
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
30
30
years of professional experience
Work History
Store Clerk/ Cashier
Fast Stop Convenience Store
Gastonia, NC
08.2014 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Communicated all store initiatives and promotions to customers to generate return business.
- Handled daily heavy flow of paperwork and cooperated with the associated departments.
Store Clerk/ Cashier
Lowell Mini Mart
Lowell, NC
10.2012 - 08.2014
Store Clerk/ Cashier
Circle K Convenience Store
Gastonia, NC
11.2010 - 09.2012
Hotel Clerk
Homestead Lodge
Gastonia, NC
06.1996 - 05.2003
- Greeted, registered and assigned rooms to guests of lodge.
- Made and confirmed reservations.
- Posted charges for rooms, food, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Resolved service-related problems in a timely manner.
- Collaborated with maintenance and housekeeping to achieve a pleasant experience.
Education
High School Diploma - undefined
West Mecklenburg High School
Charlotte, NC1996
Skills
- Exceptional workflow management
- Adheres to customer service procedures
- Credit card processing
- Upselling techniques
- Personable
- Motivated team player
- Persuasive speaker
- Strong problem solving aptitude
- Committed to maintaining data integrity
- MS Windows proficient
- Quick learner
- Punctual
Timeline
Store Clerk/ Cashier
Fast Stop Convenience Store
08.2014 - Current
Store Clerk/ Cashier
Lowell Mini Mart
10.2012 - 08.2014
Store Clerk/ Cashier
Circle K Convenience Store
11.2010 - 09.2012
Hotel Clerk
Homestead Lodge
06.1996 - 05.2003
High School Diploma - undefined
West Mecklenburg High School