Heide L. Perez
Kissimmee,FL
Summary
Focused office Manager with several years of experience. Enthusiastic and well organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency. Well-organized administrative professional experienced in office support. Effectively coordinate documents, records, and resources to maintain smooth daily operations.
Overview
22
22
years of professional experience
Work History
Client Support Coordinator
Solaris Therapy and Learning Center
Orlando, Florida
06.2025 - Current
- Assisted clients in navigating therapy services and scheduling appointments efficiently.
- Monitored incoming client requests and assigned cases to the appropriate staff members.
- Managed client intake processes, ensuring accurate documentation of information.
- Collaborated with therapists to align client needs with appropriate resources and services.
- Resolved client inquiries promptly, fostering positive relationships with families and caregivers.
- Participated in team meetings to discuss customer service strategies, best practices and quality assurance procedures.
- Developed training materials for new staff on client support procedures and tools.
Oficce Manager
Side by Side Behavioral Health
Orlando, Florida
05.2024 - 04.2026
- Coordinated office operations and procedures to enhance organizational effectiveness and efficiency.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Coordinated schedules and meetings for senior management and staff.
- Coordinated and scheduled appointments for staff members efficiently using QuickBooks calendar system. for staff members using QuickBooks calendar system.
- Managed office supplies inventory and ensured timely replenishment to support uninterrupted office function.
- Oversaw office inventory management, ensuring adequate supply levels were maintained. and placed new supply orders.
- Monitored office budget expenditures on a monthly basis.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Followed up with customer inquiries via phone or email promptly.
- Organized company events and facilitated employee engagement activities to strengthen team cohesion.
Bankruptcy Specialist / Office Manager
Rivera Colon's Law Firm
San Juan, Puerto Rico
11.2004 - 11.2015
- Verified bankruptcy cases and coordinated logistics for timely delivery of documents for legal proceedings and meetings
- Followed up on payment plans with trustees to ensure compliance and timely hearings
- Organized supporting materials, proof of claims, and prepared exhibits for trial cases to ensure comprehensive case presentation
- Monitored progress of cases through completion ensuring all deadlines are met timely.
- Assist in scheduled meetings, trial dates, discharges, dismissals and any other situation that arises with the client
- Scheduled meetings with clients and preparation of documents and minutes of meetings.
- Managed office operations and administration tasks.
- Legal documents such as writings, contracts, and wills on behalf of clients or to support case litigation.
Education
BBA - Allied Health Management
Florida Technical College
Kissimmee, FL07-2023
Diploma - Medical Billing and Coding Specialist -
Florida Technical College
Kissimmee, FL12-2019
BBA - Business Administration And Management
Universidad Interamericanca
Bayamon, Puerto Rico 05-1999
Diploma - Administrative Assistance -
Education Department of Puerto Rico
10-1995
MBA - Healthcare Administration
NUC University
Orlando, FL09-2026
Skills
- 8 Years in Customer Service
- Healthcare Management
- Healthcare HR Trained
- Staff Management
- Inventory Coordination
- Insurance Verification
- ICD-10
- Billing and Coding
- Charting/Records Management
- HIPAA Trained
- Scheduling
- Client Relations
Timeline
Client Support Coordinator
Solaris Therapy and Learning Center
06.2025 - Current
Oficce Manager
Side by Side Behavioral Health
05.2024 - 04.2026
Bankruptcy Specialist / Office Manager
Rivera Colon's Law Firm
11.2004 - 11.2015
BBA - Allied Health Management
Florida Technical College
Diploma - Medical Billing and Coding Specialist -
Florida Technical College
BBA - Business Administration And Management
Universidad Interamericanca
Diploma - Administrative Assistance -
Education Department of Puerto Rico
MBA - Healthcare Administration
NUC University