Heider Suleiman
San Diego,California
Summary
Entry-level IT professional with a Bachelor of Science in Information Systems and hands-on experience supporting Windows environments, Active Directory user management, and cloud-hosted systems. Strong background in troubleshooting, user support, and system administration through labs and real-world environments. Currently pursuing CompTIA A+ certifications.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Amazon Associate
Amazon
San Diego, CA
11.2021 - Current
- Provided support to customer service teams by assisting with issue resolution
- Used internal computer systems and tools to track, document, and resolve problems
- Followed established procedures and escalation paths to ensure accuracy and compliance
- Demonstrated strong communication and problem-solving skills in a fast-paced environment
- Maintained attention to detail while working with technical systems and processes
Education
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA05-2025
Skills
- Windows 10 / 11, Linux (Ubuntu)
- Virtual Machines (VMware, VirtualBox)
- Active Directory (users, groups, OUs)
- Password resets, account unlocks, access control
- Troubleshooting login, permission, and connectivity issues
- Technical troubleshooting and user support
- AWS EC2
- Security Groups and IAM fundamentals
- SSH / RDP remote access
- System monitoring and log review
- Microsoft 365 fundamentals
Languages
English
Professional
Arabic
Full Professional
Certification
AWS Academy Graduate – Cloud Security Foundations (Training Badge)
Timeline
Amazon Associate
Amazon
11.2021 - Current
Bachelor of Science - Management Information Systems
San Diego State University