Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Heidi A Byrum

Spokane,WA

Summary

I am a dedicated and hard working professional with a positive and friendly demeanor. I exhibit continuous attention to detail and effective communication skills. My experience shows a solid history of tackling diverse and challenging clientele, while achieving workplace goals and objectives. I can thrive in a rapidly changing environment and adjust quickly to business needs and priorities. I am dependable, self-motivated, and enjoy keeping mentally and physically active to achieve desired results.

Overview

17
17
years of professional experience

Work History

Skilled General Labor/Support Associate

Instawork
03.2023 - Current


  • Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Demonstrated dedication with a perfect attendance record.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly work spaces and areas by vacuuming/mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Utilized pallet truck to load, unload, transport and store goods. Stocked shelves to match planograms and schematics.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Enhanced store appearance through meticulous organization, attention to detail, and effective use of space.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Achieved Top Pro Platinum Status.

Multiple Human Services Positions

State Of Washington
05.2007 - 07.2022
  • Understood and recognized signs of physical and mental health patterns and other circumstances necessitating need for professional intervention or adjudication. Followed Agency, State, and Federal policies and regulations as required.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal outcomes for clients.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Documented client progress and activities in accordance with agency policies and procedures.

Education

Bachelor of Arts - Psychology, Infant Child Development

Gonzaga University
Spokane, WA

Master of Arts - Social Work

Eastern Washington University
Cheney, WA

Continuing Education - Organizational Leadership

Gonzaga University
Spokane, WA

Skills

  • Policies & Procedures Adherence
  • Exemplary Customer Service
  • Product & Service Knowledge
  • Understanding Customer Needs
  • Service Standard Compliance
  • Reliable & Punctual

Additional Information

***Due to the radio button response options on this application, I was unable to put in that I did work at this Nordstrom Rack location in the Spokane Valley. I performed the work on a Temporary/Seasonal (Holiday 2023,) status through Instawork, and greatly enjoyed the work and staff at this Assignment.

Timeline

Skilled General Labor/Support Associate

Instawork
03.2023 - Current

Multiple Human Services Positions

State Of Washington
05.2007 - 07.2022

Bachelor of Arts - Psychology, Infant Child Development

Gonzaga University

Master of Arts - Social Work

Eastern Washington University

Continuing Education - Organizational Leadership

Gonzaga University

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Heidi A Byrum