Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Artiga

Summary

Dynamic and results-oriented professional with extensive experience at Amazon, excelling in roles from Problem Solver to Process Guide. Leveraged bilingual abilities and adaptive learning skills to enhance team performance and efficiency, consistently achieving top-tier productivity rates. Expert in training facilitation and peer mentoring, driving safety, and exceeding operational goals.

Overview

6
6
years of professional experience

Work History

Amazon

Problem Solve
09.2023 - Current
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Collecting all item in each wall that AA's puts in the system if it's missing, overage, damage or unscalable Product.
  • Collecting in Slam when a order has been kicked out due to over or under weight.
  • Checking in all items that are all overages marking them all under Put backs placing them a tote.
  • Checking in all damage items placing them in a clear bag sealing them and marking them damage under the system and placing them in a tote.

Amazon

Learning Ambassador
01.2023 - Current
  • Collaborated with process assistants and floor mangers to monitor progress of tier one associates and adjust instructional strategies to meet specific needs more efficiently.
  • Maintaining trusting relationships with potential customers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Mentoring and training new hire associates to fulfill various roles.

Amazon - Fulfillment Center

Outbound ( Sort-Flow, waterspider)
03.2022 - Current
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Maximized order fulfillment speed by consistently meeting or exceeding daily hitting a 366-400 Rate Pack
  • Always top 3 performance in Pack love to challenge Myself each day to increase my rate.
  • Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace
  • Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
  • Maintaining Marketplace clean and fully stocked.
  • Sustained a clean and organized work environment, contributing to increased productivity and efficiency.

Amazon

Assistant To Process Assistant
03.2022 - Current
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Run Flow for amazon as well making sure we had enough AA's to hit the volume needed for the day while delegating other tasks.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized and organized tasks to efficiently accomplish daily goals.
  • worked closely with AA's to ensure that daily task are clear and AA;s are confident with knowing what needs to be done.
  • Staffing AA's on SCC, Moving AA's around to making sure walls are in standard.
  • Adding/removing trays based on Tray calc/WIP

Salvadoreno Restaurant

Cashier, Hostess, Dishwasher
08.2018 - 01.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transaction.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by greeting and seating guest promptly upon arrival.
  • Maintained an organized waitlist for busy time, ensuring efficient seating of guests.
  • Providing exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
05.2019

High School Diploma -

Sierra Vista High School
Las Vegas, NV
05.2019

Skills

  • Adaptive Learning
  • Training Facilitation
  • Peer mentoring
  • Hands on Work
  • Bilingual English-Spanish

Timeline

Amazon

Problem Solve
09.2023 - Current

Amazon

Learning Ambassador
01.2023 - Current

Amazon - Fulfillment Center

Outbound ( Sort-Flow, waterspider)
03.2022 - Current

Amazon

Assistant To Process Assistant
03.2022 - Current

Salvadoreno Restaurant

Cashier, Hostess, Dishwasher
08.2018 - 01.2021

High School Diploma -

Sierra Vista High School

High School Diploma -

Sierra Vista High School

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Heidi Artiga