Heidi Baxter
Cherry Creek,NY
Summary
Dynamic Shift Leader with a proven track record of guiding teams to surpass performance goals through compassionate leadership. Strong trainer and operational problem-solver, adept at fostering collaboration among team members. Recognized for effectively balancing the needs of customers, the company, and employees to drive operational success.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Tim Horton's
Jamestown, New York
11.2023 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted customers with product selection when needed.
- Supported team efficiency by managing various tasks simultaneously under staff shortages.
- Addressed any issues that arose during the shift in a proactive manner.
- Checked orders for quality and completeness.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Collaborated with management to plan special events or promotions.
- Coached team members to increase productivity and reduce workplace accidents.
- Provided on-the-job training to new staff members.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assigned tasks to team members based on their strengths and skill sets.
- Taught staff upselling techniques to meet revenue targets.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Investigated accidents or incidents occurring during shift hours.
Shift Supervisor
Tim Horton's
Niagara Falls, New York
01.2023 - 10.2023
- Delegated tasks to employees and monitored activities and task completion.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted customers with product selection when needed.
- Addressed any issues that arose during the shift in a proactive manner.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Ensured all safety and sanitation regulations were met throughout the shift.
Private Nanny
Zach and Taylor Eracitano
Sanborn, NY
10.2021 - 10.2022
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Documented and communicated daily reports outlining each child's daily activities.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Provided positive reinforcement through rewards systems for good behavior.
- Planned age-appropriate educational activities designed to promote learning and development.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Led hands-on activities consistent with child's interests and skills.
- Sparked creativity and imagination by teaching children new ideas each day.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored playtime to prevent overuse of technology, television, or other influences.
Education
High School Diploma -
Niagara Wheatfield Highschool
Sanborn, NY06-2020
Skills
- Safety reviews
- Labor and food cost control
- Shift reporting
- Attendance oversight
- Contract management
- Safety awareness
- Cash handling expertise
- Employee training
- Staff motivation
- Policy enforcement
- Workplace safety
- Customer-oriented
References
References available upon request.
Timeline
Shift Supervisor
Tim Horton's
11.2023 - Current
Shift Supervisor
Tim Horton's
01.2023 - 10.2023
Private Nanny
Zach and Taylor Eracitano
10.2021 - 10.2022
High School Diploma -
Niagara Wheatfield Highschool