Heidi Berroa
New Port Richey,FL
Summary
Specializing in providing top-notch customer service within the airline industry. Background includes handling ticketing, baggage claims, and boarding processes. Strengths include problem-solving skills, effective communication abilities, and a strong knowledge of airline procedures and policies. Have consistently enhanced passenger satisfaction levels and improved operational efficiency in previous roles.
Overview
4
4
years of professional experience
Work History
Airline Customer Service Agent
Air Canada, Lester B. Pearson International Airport
Tampa, FL
05.2023 - Current
- Followed company policies and procedures related to customer service operations at all times.
- Assisted customers with ticket purchases, pricing, and scheduling.
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Assisted customers with ticketing, seating, and baggage handling requirements.
Customer Service
Macys
Clearwater, FL
10.2021 - 04.2023
- Provided customer service and resolved customer complaints.
- Follow company policies regarding customer service standards.
- Greeted visitors and provided customer service assistance.
- Identified opportunities to improve customer service processes.
- Trained new employees on customer service protocols.
Education
Bachelor of Arts - Marketing & Business Administration
St. Petersburg College
Clearwater, FLSkills
- Customer service
- Problem solving
- Airline policies
- Cultural awareness
- Communication skills
- Customer reservations
- Strong empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Airline Customer Service Agent
Air Canada, Lester B. Pearson International Airport
05.2023 - Current
Customer Service
Macys
10.2021 - 04.2023
Bachelor of Arts - Marketing & Business Administration
St. Petersburg College
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