May Ann Owens
Arlington
Summary
Detail-oriented and organized office clerk with strong work ethic, seeking a general office clerk position to utilize strong administrative and secretarial duties. Committed to improving office operations and enhancing team productivity through exceptional clerical support.
Overview
20
20
years of professional experience
Work History
Airline Customer Service Agent
Envoy
Dallas
04.2025 - Current
- Assisted passengers with check-in procedures and boarding processes.
- Resolved customer inquiries and complaints efficiently and courteously.
- Coordinated luggage handling and ensured proper tagging for all flights.
- Managed flight delays by communicating updates to affected passengers.
- Collaborated with team members to maintain a positive airport environment.
- Followed company policies and procedures related to customer service operations at all times.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
Clinical Secretary
METHODIST MIDLOTHIAN MEDICAL CENTER
Midlothian
10.2021 - 01.2025
- Coordinates and assists in orientation for new secretaries
- Perform receptionist duties including, but not limited to, answering department telephone recording complete messages, greeting patients/visitors in a professional and timely manner
- Providing general information and directions, maintaining appointment schedules and department files
- Responsible for preparation, accuracy and completeness of reports, records and clinical packets
- Provide support services to improve the delivery and quality of patient care
- Communicates with clinical team regarding pending discharges, occupied and unoccupied bed status and bed tracking reports
- Transcribes physician orders accurately
- Communicate via phone after patient has been discharged
- Ensures compliance with established processes, policies and regulations
- Manages patient intercom system by answering call lights in a timely manner and timely notifications of appropriate clinical staff
- Maintains PAR levels by ordering office/clinical/nutritional supplies as needed
Clinical Secretary
METHODIST MANSFIELD MEDICAL CENTER
Mansfield
11.2017 - 10.2021
- Provide a general office and secretarial services to include reception, filing and scanning patient's medical records and EKG reports
- Process patient's admission and discharge using EPIC
- Provide support services to improve the delivery and quality of patient care
- Ensure compliance with established processes, policies and regulations
- Manages patient intercom system by answering call lights in a timely manner and timely notification of appropriate clinical staff
- Maintains PAR levels by ordering office/clinical/nutritional supplies as needed
Motor Vehicle Specialist II
TARRANT COUNTY TAX ASSESSOR COLLECTOR
Fort Worth
12.2007 - 09.2017
- Handled title applications for public new and used car dealership
- Executed operations of law concerning motor vehicles and acted as lead title clerk by answering and assisting trainees
- Manages responses from clients regarding their homestead and exemption taxes, accepting and posting payments for Property Tax
- Assisting my supervisor with entering productivity for each clerk, sending out letters to customers for any motor vehicle title rejections
- Balancing cash and check for daily bank deposits
Motor Vehicle Clerk II
DALLAS COUNTY TAX ASSESSOR COLLECTOR
Irving
04.2005 - 12.2007
- Received, prepared, verified and processed a variety of records, payments and receipts
- Inputs data to complete routine correspondence, forms, reports and documents
- Effectively answered routine inquiries and resolves basic customer service issues
Education
Clinical Medical Assistant - Certificate -
UNIVERSITY OF TEXAS ARLINGTON HCI
Arlington, TEXAS01.2018
High School Diploma -
ABELLANA NATIONAL HIGH SCHOOL
04.1998
Skills
- Teamwork
- Leadership
- Excellent in customer service interactions
- Time management
- Critical thinking
- Types 55wpm
- Patient confidentiality
- Healthcare compliance
- Customer service
- Detail-oriented approach
- Clinical support
- Administrative support experience
- Medical office management
- Office reception
- Strong organizational skills
- Phone reception
Timeline
Airline Customer Service Agent
Envoy
04.2025 - Current
Clinical Secretary
METHODIST MIDLOTHIAN MEDICAL CENTER
10.2021 - 01.2025
Clinical Secretary
METHODIST MANSFIELD MEDICAL CENTER
11.2017 - 10.2021
Motor Vehicle Specialist II
TARRANT COUNTY TAX ASSESSOR COLLECTOR
12.2007 - 09.2017
Motor Vehicle Clerk II
DALLAS COUNTY TAX ASSESSOR COLLECTOR
04.2005 - 12.2007
Clinical Medical Assistant - Certificate -
UNIVERSITY OF TEXAS ARLINGTON HCI
High School Diploma -
ABELLANA NATIONAL HIGH SCHOOL