Joshua Pitcher
Strongsville
Summary
Experienced in airline customer service, screen printing, and assembly line production. Excels in providing exceptional customer service. Proven track record of training and collaborating with teams to optimize production and efficiently resolve customer issues. Strong communication and teamwork skills. Quickly adapts to new environments and possesses a solid understanding of safety standards. Adept at utilizing computer systems to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Airline Customer Service Agent
jetBlue
06.2024 - Current
- Assisted customers with reservations, ticketing, and boarding, resulting in a reduction in customer wait times
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations
- Collaborated with other departments to ensure customer issues are resolved in a timely manner
- Monitored customer feedback and provided management with insights on customer sentiment.
Screen Printer
CCL Design
04.2024 - 06.2024
- Trained new machine operators on proper machine operation and safety procedures
- Performed machine setup and calibration to ensure parts were within required tolerance levels
- Maintained accurate records of operations and production
- Calibrated machines to ensure accuracy and quality of finished product.
Assembly Line Production Worker
Vitamix
12.2019 - 04.2024
- Led a team of assembly workers to meet production goals in a timely manner
- Operated production line equipment with precision and accuracy
- Collaborated with other line operators to optimize production line performance
- Optimized production line layout and flow to improve cycle times.
Education
High School Diploma -
Medina County Career Center
05.2017
High School Diploma -
Brunswick High School
05.2017
Skills
- Communication Skills
- Fast Learner
- Adaptability
- Safety Standards
- Construction
- Assembly Lines
- Teamwork
- Computer Literacy
- Customer Relations
Details
Lodi, United States, (216) 856-1709, joshuatpitcher@gmail.com
Personal Information
Title: Customer Service Expert
Timeline
Airline Customer Service Agent
jetBlue
06.2024 - Current
Screen Printer
CCL Design
04.2024 - 06.2024
Assembly Line Production Worker
Vitamix
12.2019 - 04.2024
High School Diploma -
Medina County Career Center
High School Diploma -
Brunswick High School